NBK introduces new enhancements to the NBK Mobile Banking App

Enhancements satisfy customer needs, offer them unique services

KUWAIT: Maintaining its leadership position in the sector, National Bank of Kuwait (NBK) continues to offer advanced banking services. NBK has recently introduced new enhancements and services to the NBK Mobile Banking App, aimed at providing the latest digital solutions that enable customers to complete banking transactions quickly and easily.

With the new releases, customers can apply for loans and credit cards at their fingertips as per their convenience through the app, and are able to easily increase their credit card limit at any time. The NBK Mobile Banking App also enables customers to open Al-Jawhara Account, NBK Term Deposit, NBK Flexible Term Deposit and NBK Partial Withdrawal Deposit. Also, it is the first App in Kuwait that allows customers to activate dormant accounts instantly. Another enhancement is the NBK Swift Tracking through which customers can track their money transfers conveniently anytime, anywhere by simply logging in to the NBK Mobile Banking App and clicking on the account statement history to view the status of their transfer.

NBK offers the standing orders service that allows customers to establish a monthly standing order through the NBK Mobile Banking App to make automatic recurring transfers, in addition to making amendments or deleting these standing orders in a few simple steps.

The App also features the e-Payments service to make electronic payments for purchases at a large number of local and international companies such as telecoms, retail facilities and entertainment channels. As for the NBK Quick Pay feature, NBK provides its customers with an easy way to receive or transfer amounts from and to friends, or make payments for bills immediately even on weekends or public holidays.

Commenting on the new enhancements and services introduced to the NBK Mobile Banking App, Cigdem Iltemir Carino, Consumer Banking Group Head of Digital Transformation, said, “The new enhancements and services introduced in the NBK Mobile Banking App have received great response from our customers as we continue to communicate with them to ensure we understand their needs and satisfy them by providing unique and exceptional services.”

Carino added that NBK is committed to designing innovative services for its NBK Mobile Banking App, which comes as part of the Bank’s digital transformation strategy to make customers’ experience fast and easy when completing their banking transactions anytime, anywhere. Carino reaffirmed: “At NBK, we strive to provide customers with integrated and sophisticated banking solutions with lean experience. We continue to expand our services and products offering and provide easy payment solutions to satisfy our customers’ needs.”

The bank constantly updates the NBK Mobile Banking App to offer a safe and secure way for customers to conduct transactions such as managing their account and credit cards while travelling, checking their NBK Miles and NBK Rewards Points, making payments to their NBK Credit Cards or other online bills for iTunes cards, Google Store, beIN SPORTS and Anghami, finding the nearest branch, ATM or CDM in Kuwait, in addition to requesting an account statement or new checkbook, and many more services.

The bank also offers convenient digital services for its customers through NBK Online Banking without the need to visit a branch. NBK was recently awarded “Best Consumer Digital Bank”, the “Best in Mobile Banking” in Kuwait for 2019 by the Global Finance magazine.