Ooredoo adopts work from home strategy
Strategy to provide customers with high quality telecommunication services
KUWAIT: Ooredoo Telecom, the first to introduce innovative digital services in Kuwait, announced the successful implementation and execution of the ‘Work from Home’ strategy to make Ooredoo safer for everyone. The goal is to protect the health, safety, and wellbeing of all employees while allowing core operations to continue as smoothly as possible. The Company adopted various solutions to enable its employees to work remotely in a safe and efficient manner with the aim of increasing productively and efficiency.
Commenting on this, Chief Human Resources and Administration Services Officer at Ooredoo Kuwait, Omar Al-Bassam stressed that Ooredoo Kuwait aims to continuously serve all its customers with high quality telecommunications services, while keeping in mind the safety and precautionary measures to ensure the safety and well-being of all employees. Al-Bassam further added, “We are committed to ensuring the safety of our customers and employees while ensuring that the Company’s business and core functions continue to operate smoothly during this volatile period”.
Regarding the telecommunication services provided by the Company, Chief Technology Officer at Ooredoo Kuwait, Hassan El-Chami said, “Ooredoo will guarantee that customers enjoy the best telecom service and internet connectivity while being home. In light of the above, being online and staying connected at all times remain essentially important to all our customers as they expect uninterrupted connection and strong network coverage while staying indoors. Ooredoo continuously evaluates peak Internet data usage these days to stay on top of that demand”.
Ooredoo Kuwait also launched its ‘Be Safe. Be Home. Be Online’ campaign, featuring an array of digital offers and services designed to support customers and to ensure they are well connected and informed during the Coronavirus outbreak in the country. The digital offers and services provided by Ooredoo Kuwait include subscription to any Ooredoo Surprise offer on My Ooredoo App, enjoying the best music, series, movies, and games, recharging online, joining ANA and free SIM delivery to customers’ doorsteps, and amazing benefits from Shamel. Customers can also view Ooredoo’s services as well as exclusive offers and their subscription data online through the MyOoredoo application and the Company website Ooredoo.com.kw in addition to contacting our call center through 121 around the clock for all enquiries and services.
Ooredoo Kuwait reaffirms its keenness to adhere to all instructions issued by the official authorities in Kuwait related to the current situation, confirming its cooperation and its complete readiness to implement the procedures followed in this regard during the coming period.