NBK provides customers with a mobile branch
The first bank to provide this service in Kuwait NBK ensures easy and convenient banking: Al-Salem
KUWAIT: National Bank of Kuwait (NBK) always strives to provide innovative and exceptional solutions to its customers. To this end, since the outset of the global health crisis, the bank has taken various measures and actions to enable customers conduct their banking transactions easily, while keeping in mind the precautionary and preventive measures, in line with the instructions of Ministry of Health and concerned authorities, to protect both customers and employees.
In view of the current circumstances, and in a step to serve NBK Customers in a better way, NBK has assigned a mobile branch to reach customers at their doorsteps and help them with their banking transactions.
The mobile branch is a truck vehicle supported with an ATM and an ITM that provides the following services to customers: cash withdrawal and deposit, debit card issuance and NBK check deposit and cashing. The NBK mobile branch will provide cash withdrawals from KD 2,000 up to KD 5,000, cash deposit from KD 2,000 up to KD 3,000, and NBK check cashing from KD 2,000 up to KD 5,000.
The branch will also feature an ITM that allows customers to interact through audio and video with an NBK Agent to help them with their banking transactions. The mobile branch will provide services to customers from 8 pm to 12 midnight.
Furthermore, and as part of NBK’s adoption of the highest safety standards under the current circumstances, the bank has taken all necessary preventive measures including checking customers’ body temperature before entering the mobile branch, and providing them with medical masks and gloves. An NBK staff will also be available in the mobile branch to assist customers and facilitate their banking transactions.
Commenting on the provision of that service, Maitham Al-Salem, ATM Channel Supervisor, National Bank of Kuwait said: “It is not new for NBK to provide exceptional solutions to support its customers, as we consider customer convenience a top priority. And in view of the current circumstances, we have assigned the mobile branch to provide them with various services at their doorsteps.”
“Customers can easily request this service through NBK WhatsApp on 1801801. The mobile branch will arrive directly to their doorsteps and provide them with various banking services.” Al-Salem added.
He pointed out that the bank will announce the area schedule for the mobile branch in advance on the bank’s social media channels nbkgroup, so that customers can book their appointment ahead of time, stressing that this service is available only for NBK Customers and that they should have their Civil ID to benefit from the service.
Al-Salem concluded by saying, that NBK tries by all means to provide the best service to customers, and the mobile branch is an important and unique way of facilitating their transactions. The bank is continuously working on providing new solutions to customers under different circumstances and promising them with more in the near future.
Since the outbreak of the novel Coronavirus, NBK provided customers with ongoing banking services through its different channels with a number of branches that were operating before the full lockdown, as well as the digital channels including NBK Mobile Banking and NBK Online Banking, NBK Contact Center and NBK WhatsApp on 1801801, and even through NBK Social Media Channels, where all inquiries are answered as quickly as possible. Furthermore, the bank shares information and guidance related to all aspects of current circumstances on its social media accounts @nbkgroup that attract noticeable interaction from customers.