NBK serves its customers through 19 branches
KUWAIT: National Bank of Kuwait (NBK) strives to meet its customers’ needs by providing them with all banking services even under prevailing circumstances.The bank resumed its operations through 19 branches in all governorates, while abiding by the safety guidelines mandated by the concerned authorities, including checking customers’ temperature before entering the branch, making sure they are wearing medical masks and gloves and observing social distancing practices to ensure the safety of our customers and employees.
NBK provides its services according to the decision of the Council of Ministers and in compliance with instructions of the Central Bank of Kuwait and KBA, through 19 branches operating from 9 am to 1 pm. Some of these branches serve individual customers only and they are: Al-Daiya, Shamiya, Sabah Al-Salem, Al-Andalus, Saad AlAbdullah, Salwa, Kaifan, Surra, Mubarak Al-Kabeer, Al-Rehab and Hadiya. The rest of the branches will serve individuals and Corporate Banking Customers and these comprise: Abdullah Al-Ahmad (Previously Head Office), Cinema AlSalmiya, Al-Salam Mall - Salmiya, Ahmed Al-Jaber, Ahmadi, Sharq, Ghazali and Sabhan.
Meanwhile, NBK continues to provide its services under all circumstances through its various digital channels, mainly NBK Online Banking and NBK Mobile Banking.
Commenting on the reopening of some branches, Ali Al-Mulla, Head of Branches, National Bank of Kuwait, said: “We are committed to meet our customers’ needs under all circumstances,
and with the gradual return to normal life we re-opened 19 branches and work in line with our digital channels to provide top-notch banking services to our customers, while following the instructions of the concerned authorities and taking all the precautionary measures to ensure the safety of both our customers and employees.”
“During the exceptional circumstances we are going through, not only we continued to provide our banking services to meet our customers’ needs 24/7 through our digital channels, but we also enhanced those channels to ensure quick and easy banking services to our customers,” he added.
Al-Mulla affirmed that NBK was also keen to enrich customers’ banking experience during the full lockdown, by providing them with a mobile branch for the first time in Kuwait, which reached customers at their doorsteps and helped them with their banking transactions.
Al-Mulla Concluded: “We hope that the current health situation comes to an end soon, so we can return to serving our customers in all our branches across Kuwait. We also pray for the Almighty Allah to protect everyone from all harm.”
NBK continues to provide banking services through its ITM at Kuwait International Airport Branch T4, as well as through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through its various channels including, NBK Contact Center on 1801801 and NBK WhatsApp on the same number, or through the bank’s social media platforms @nbkgroup, where all inquiries are answered. Furthermore, the bank shares information and guidance related to all aspects of current circumstances on its social media accounts, as well as entertainment content suitable for different age groups with various interesting topics ranging from cooking to home workouts and training sessions, given by several experts in multiple fields.