NBK re-opens 17 new branches to serve its customers

KUWAIT: National Bank of Kuwait strives to meet its customers’ needs while adhering to the instructions of concerned health authorities regarding safety standards and social distancing rules to ensure the safety of both customers and employees. In this context, NBK has re-opened 17 additional branches, bringing the total number of operating branches as of today (Sunday 12th July) to 52 branches serving customers from 8:30 am to 1:00 pm in line with the instructions of health and regulatory authorities.

NBK abides by safety measures, including checking customers’ temperature before entering the branch, asking them to wear medical masks and gloves, and implementing social distancing rules to protect both customers and employees. And in order to cater to the needs of customers from all segments, NBK has assigned branches to serve individuals and Corporate Banking Customers as follows Branches serving individual customers: Dasma, Faiha, Qurtoba, Nuzha, Public Instiution for Social Security (PIFSS), Yarmouk, Rumaithya, Fahaheel AlSahely, Ali Sabah Al-Salem, Qurain, Saad Al-Abdullah and Qadsiya.

Branches serving individual and corporate customers: Shuwaikh, Fahed Al-Salem, Fahaheel, The Avenues and Khaitan.

Commenting on the re-opening of more branches, Homoud Al-Nasrallah, Deputy Head- Domestic Branches at National Bank of Kuwait, said: “We continue to re-open more branches as part of the Backto-Normal Plan, as we have re-opened 17 additional branches to ensure meeting all our customers’ needs, and to make all services available quickly and easily, in continuation to our efforts since the beginning of coronavirus pandemic outbreak. Our main concern has always been to provide our customers with an integrated banking experience while keeping them safe through full compliance with all the instructions of the concerned authorities as well as precautionary measures.”

“We are always keen to stay closer to our customers despite the exceptional circumstances. Throughout this crisis, we have continued to provide our services around the clock through our various digital banking channels, which we continue to develop by adding more services and upgrades, in addition to the exceptional services including the mobile branch,” he added.

Concluding his statements, Al-Nasrallah said: “NBK team, led by our front-liners, have always shown commitment, especially under exceptional circumstances, by saving no effort to ensure the continuation of the bank’s success journey, and these efforts are highly appreciated by all parties.”

NBK provides its banking services through NBK ATMs and CDMs for cash deposit and withdrawal available all over the country, comprising 327 ATMs, including more than 100 CDMs. Customers can also reach the bank through multiple channels including, NBK Contact Center and NBK WhatsApp on the same number, or through the bank’s social media platforms, where all inquiries are answered.