KIB launches new retail banking services via phone
KUWAIT: Kuwait International Bank (KIB) recently launched six new retail banking services via its call center, enabling existing customers to open a deposit, open an account, issue a prepaid or credit card, and apply for personal financing - all through a series of simple, fast and safe steps over the phone. This latest addition to the Bank’s portfolio of banking solution seeks to continue safely meeting the needs of customers during these challenging times, in light of the ongoing situation with the coronavirus pandemic.
Speaking about the Bank’s latest offering, Othman Tawfeqe, General Manager of the Retail Banking Department at KIB said: “These new services are a great addition to our portfolio of services, reinforcing our efforts to enhance our customer experience and continuously offer customers the latest banking solutions and services that enable them to complete their transactions with complete ease - whether over the telephone or via digital channels. One of our top priorities continues to be meeting customer needs across all our banking channels, in line with the latest industry developments and in a manner that best suits their current lifestyle.”
Tawfeqe also noted that KIB’s strategy continues to revolve around creating an enhanced customer experience. “These new services are merely one part of our ongoing innovation and development efforts, as we continue to enhance all our banking channels to meet customer needs around the clock and wherever they may be,” he said. He further added that through the new services, customers can now apply to open a KIB deposit, a long-term deposit, or a flexible deposit. They can also apply to open a savings account or a children’s account, issue a prepaid Visa card or a credit card (including Visa Signature, Visa Platinum, and MasterCard World) or submit a request for personal financing. All customers have to do is simply contact the call center and then the concerned employee will complete all procedures without the need for a branch visit. The Bank will also be providing a card delivery service, to save the customer time and effort.
The bank also continues to serve customers via its network of branches, which currently operate from 8.30 am to 2 pm. Operational branches include the head office, Fintas, West Jahra, Ahmadi, Al-Zahraa, Saad Al-Abdullah, Salmiya (Laila Gallery and Amman Street), Hawalli (eMall), Al-Daiya, Jaber Al-Ahmed, Fahaheel (opposite Al-Kout mall), Alfarwanya and the Avenues Mall, with working hours in the latter being from 10 am to 3 pm.