HOT BUT­TON IS­SUES FOR 2017

Hospitality News Middle East - - SPECIAL REPORT - Blockchain’ and ‘cryp­tocur­ren­cies’ In­creased dig­i­ti­za­tion of hospi­tal­ity ex­pe­ri­ences Pre­dic­tive an­a­lyt­ics Chat­bots and au­to­ma­tion of cus­tomer ser­vice Fit­ness track­ers mak­ing well­ness an even big­ger so­ci­etal trend Au­tonomous (but not yet driver­less) ve­hicl

- a new way of record­ing trans­ac­tions or mak­ing pay­ments that com­pletely by­passes the banks and ex­ist­ing fi­nan­cial sys­tems, and al­lows per­son to per­son ver­i­fied trans­ac­tions. - as we put in­ter­neten­abled sen­sors onto more and more ob­jects, we’ll be able to con­trol many more things from a dis­tance.

- with more apps from book­ing through check in/out and cus­tomiza­tion of ev­ery as­pect of the ex­pe­ri­ence. - our abil­ity to use the data we have avail­able to pre­dict the needs of cus­tomers and po­ten­tial cus­tomers and pro­vide a much more per­son­alised ex­pe­ri­ence. - the use of in­tel­li­gent sys­tems to have life­like in­ter­ac­tions with peo­ple, an­swer­ing ques­tions, solving prob­lems and in­ter­act­ing with cus­tomers and staff alike. - not only im­prov­ing health, but also con­nect­ing us with other peo­ple who are do­ing the same.

- cars and trucks are go­ing to be­come in­creas­ingly smart, with self­park­ing, lane man­age­ment and auto brak­ing com­ing soon. - in a smart world, we need to make sure we don’t open the door to on­line hack­ers and dig­i­tal thieves.

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