A = ATTENTION B = BREAKDOWN C = CHECK

Every training session depends upon these three pillars.

Attention

- Bring people in and tell them what they are going to learn. Make it attractive so they feel they will get something out of it.

Breakdown

- Tell them exactly what you want, and show them how you want it done, getting them to show you that they can do what you have trained them to do.

Check

- Finally, ensure that they ‘got it’. Pepper the sessions with an abundance of praise and above all, encourage employees to think of training as the knowledge transfer that will inspire them, and transform their lives.

Real training is a powerful and positive experience for trainer and trainee alike, and the owners benefit more than they could ever imagine from an investment at the front end.

After all, the mistakes that create the greatest challenges to your business invariably take place between customer and server. That is where you need to hone your skills and ensure that every customer is going to walk away as a brand ambassador that sells your restaurant to their friends and family.

Train the Trainer is a powerful tool to help build the business. The tools that we created in the last article are the ones that our trainers use to ensure that our team is all working towards one goal.

Practice builds strength. By doing something over and over you build a reflex reaction that causes you to do a task without thinking about it.

And once the team has been trained, then it is time to grow to the next level, and develop group training skills where managers learn to be great speakers and presenters so that they can capitalize on the strengths of the people within the team through giving advanced training sessions.

Managers need to remember:

The better trained the team, the less work there is to do!

Owners need to remember:

Training is always an investment and will always inspire people to grow and reduce team member turnover.

Everyone needs to remember:

Training makes happy and confident employees. Happy and confident employees create happy customers and spread it throughout the team.