New Straits Times - - News -

IT has been a long wait for his maid’s work per­mit and Niza­mud­din is wor­ried since the old per­mit ex­pired on March 12.

“I waited for more than 10 days af­ter ap­ply­ing to re­new her per­mit on­line on March 2. There was no call from MyEG,” he said.

“I have been re­new­ing my maid’s per­mit at the Im­mi­gra­tion De­part­ment for more than 20 years with­out any prob­lem. But since MyEG was given the con­tract to of­fer this ser­vice, it has al­ways been late.”

He said he did not want to be fined for some­thing that was not his fault.

“When it was done through the Im­mi­gra­tion De­part­ment, it would take only up to three hours to get the per­mit done. How­ever, with MyEG, it is tak­ing too long.”

Niza­mud­din said he had to show up late to work on Mon­day as he was wait­ing for the ar­rival of the per­mit at home.

“On March 10, at 8.50am, MyEG sent me an email telling me that it was ar­rang­ing for the de­liv­ery of the per­mit. ”

Niza­mud­din said: “I waited till noon but no one con­tacted me nor did any­one show up at my house.”


Apol­o­gis­ing for the de­lay, a MyEG spokesman told line that the ear­li­est ry for the per­mit was March 13.

“The de­part­ment re­spon­si­ble for maid per­mits said the per­mit and I-Card will be de­liv­ered to the em­ployer on Mon­day.

“We were in­formed that due to the data not be­ing up­dated in the sys­tem, the I-Card could not be printed ear­lier. Hence, the de­lay.”

How­ever, checks by Actionline found that the em­ployer had yet to re­ceived the per­mit on March 13 as the de­liv­ery man could not do so at Niza­mud­din’s of­fice. “I was again late to work be­cause I was wait­ing for the per­mit to be de­liv­ered to my house.

“Only when I ar­rived at the of­fice did the de­liv­ery man call me. But be­cause I was not at home and he needed my thumbprint, the per­mit could not be sent.”

He said he had to col­lect the per­mit at MyEG’s Kuala Lumpur of­fice.

The MyEG web­site.

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