2 MOBILE KIOSKS TO SERVE PUBLIC
THE public can now contact the developer of the Sungai Besi-Ulu Kelang Elevated Expressway (SUKE) and the DamansaraShah Alam Elevated Expressway (DASH) directly.
This follows the launch of various communication channels, including mobile kiosk vans for both highways by their parent company Projek Lintasan Kota Holdings Sdn Bhd (Prolintas), here, yesterday.
Through its #contactlahkami campaign, Prolintas once again reinforced its longterm commitment to engage the communities and foster relationship with the public, going beyond the construction period of both SUKE and DASH projects.
“This is in line with the philosophy of the Prolintas Group of Companies’ operations that focuses on quality, technology and responsibility to the people in developing infrastructural projects. The public, especially communities alongthestretchofthehighways, is our priority,” said its group chief executive officer Datuk Mohammad Azlan Abdullah.
Azlan, who has just assumed the post, jointly launched the communication channels #contactlahkami campaign with director-general of the Malaysian Highway Authority (MHA) Datuk Ismail Md Salleh at the SUKE operations office.
The event was also attended by the management of MHA, heads of highway concessionaires and Prolintas.
Ismail in his speech complimented and welcomed the efforts undertaken by Prolintas, especially in providing the two vans which would serve as a customer service mobile kiosk cum mobile information centre at the project areas of SUKE and DASH.
He said the the public could communicate with the staff at the mobile kiosks if they wished to complain or obtain information on the highway projects. The mobile kiosks will operate from 9am to 5.45pm.
“I believe this initiative will be a benchmark, not just for developers in the highway construction industry, but also for developers in other sectors in their efforts to build closer relationship with the community.”
He added that the initiative by Prolintas was the first ever to be implemented by a highway concessionaire.
“Congratulations to Prolintas, especially to SUKE and DASH, for taking a proactive step to create a people-friendly communication channel. MHA has always emphasised on such an approach to increase public confidence in the benefits of the highways.
“SUKE and DASH have provided a hotline number, Facebook page, Twitter handle, email, web and mobile applications that can be downloaded from Google Play and the App Store.”
Azlan said SUKE and DASH had always been sensitive to public feedback right from the planning stage. This is proven by the various engagement sessions held with the local communities since a few years ago.
“Meetings or engagement sessions have been done with various parties since the projects’ planning stage. These efforts are ongoing, and with the creation of an open communication channel that is easily accessible, the public will now have quicker access information,” he said.
SUKE is a three-lane dualcarriage 24.4km expressway. It begins at Sri Petaling and ends in Hulu Kelang.
DASH is a 20.1km, three-lane dual-carriage expressway that starts from Puncak Perdana U10 Shah Alam and ends at Penchala Interchange.
Preliminary works for both highways commenced late last year. The construction is expected to take four years. Both SUKE and DASH projects are slated for completion in 2020.
Prolintas staff will engage the communities and foster relationship with the public.