New Straits Times - - News -

A SUP­POS­EDLY ex­cit­ing hol­i­day trip to Phuket turned to dis­ap­point­ment when a fam­ily of five were pre­vented from board­ing their flight due to the short­ened spell­ing of their names on their flight tickets.

Mo­hamad Af­fan Mo­hamad Nass­rud­din, 22, said that they bought their round-trip tickets from Pe­nang to Phuket on­line via Ex­pe­dia think­ing that it would cost them less and save them from all the trou­ble to travel to the ticket out­lets.

How­ever they ended up spend­ing more due to the prob­lem.

“The de­tails, in­clud­ing our names, shown on the Malaysia Air­lines apps were all cor­rect, how­ever, when we printed out the itin­er­ary, our first names were short­ened to six let­ters.

“My name for in­stance, was writ­ten as Mo­hamad Nass­rud­din/Mo­hama, while my sis­ter’s, Nur Alyana, was writ­ten as Mo­hamad Nass­rud­din/ Nu­raly.

“The short­ened spell­ing was also shown on our tickets. Due to the dif­fer­ence in the spell­ing of our names on the tickets and pass­port, we were de­nied from board­ing our flight that day,” said Af­fan.

Af­fan added that they were forced to drive all the way from the Pe­nang International Air­port (PIA) to Kuala Lumpur International Air­port (KLIA) that same day and buy new round-trip tickets to Phuket.

“Malaysia Air­lines Ber­had (MAB) staff ex­plained that changes can be made only if the spell­ing er­ror in­volved not more than three let­ters, mean­while Ex­pe­dia’s cus­tomer sup­port, when con­tacted, told us that the changes can only be made within 12 to 24 hours.

“We were forced to buy new tickets, which of course, cost us more now as com­pared to ear­lier pur­chase on­line. Our only hope is that we can get a re­fund and com­pen­sa­tion for our losses and all the trou­ble we had to go through.” said Af­fan.

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