Kuan­tan coun­cil wel­comes hand­phone pic­tures ac­com­pa­ny­ing com­plaints

New Straits Times - - News -

KUAN­TAN: Res­i­dents here can not only re­lay com­plaints to the Kuan­tan Mu­nic­i­pal Coun­cil’s (MPK) ded­i­cated hand­phone num­ber but also up­load pho­to­graphs.

MPK public re­la­tions of­fi­cer Izad Zainal Muham­mad Safian said the num­ber 013-3803660 had stream­lined the com­plain­treg­is­tra­tion and prob­lem-solv­ing pro­cesses.

“This makes it eas­ier for MPK to get full de­tails and iden­tify the prob­lem through the pic­tures.”

He said the sys­tem was ef­fec­tive as the coun­cil could zero in on the de­tails and lo­ca­tion of the prob­lem.

Izad said that even if the com­plainant sent only a pho­to­graph of the prob­lem, the coun­cil would con­tact the com­plainant to get de­tails about it.

Kem­padang Vil­lage Se­cu­rity and De­vel­op­ment Com­mit­tee mem­ber Saa­ban Awang, 57, wel­comed the num­ber as it would make it eas­ier for res­i­dents to give a clearer pic­ture of prob­lems.

“The smart­phone (hot­line) num­ber is more con­ve­nient to use com­pared with the fixed hot­line num­ber.”

Ed­din Jo­hari, 47, of Sun­gai Lem­b­ing, Kuan­tan, said the smart­phone hot­line num­ber was an ef­fec­tive way for res­i­dents to make de­tailed com­plaints to MPK.

He said an ex­am­ple of when the smart­phone num­ber would prove help­ful would be when res­i­dents took pic­tures of trash bins over­flow­ing with trash, typed the com­plaint in the cap­tion un­der­neath the pic­tures and send them to the num­ber. Thought­less busi­ness own­ers plac­ing their goods in a nar­row street in Ge­orge Town. ‘The traf­fic in Ge­orge Town is al­ready bad with­out them plac­ing their goods in the roads. They are sim­ply abus­ing their rights as busi­ness own­ers by tak­ing over public space,’ said a mo­torist. He said the au­thor­i­ties must take ac­tion against these traders.


A land­slide near a house in Sec­tion 9, Shah Alam.

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