Be hum­ble to get ahead

New Straits Times - - Higher ED - ZULITA MUSTAFA MOV­ING UP THE LAD­DER •C Guest Ser­vice Op­er­a­tion •C Food & Bev­er­ages •C Ho­tel Op­er­a­tion •C

AC­CORD­ING to the World Travel and Tourism Coun­cil (WTTC), in the next eight years, 80 mil­lion jobs in the hospi­tal­ity and leisure man­age­ment busi­ness are wait­ing to be filled glob­ally. And in Malaysia, the in­dus­try is ex­pected to cre­ate some 500,000 new jobs in the next four years alone.

Tay­lor’s Univer­sity Lake­side Cam­pus’s School of Hospi­tal­ity, Tourism and Culi­nary Arts deputy dean Dr Vi­na­yaraj Mothiravally said about 10,000 rooms are ex­pected to en­ter the Malaysian mar­ket in the next three years.

“Key brand open­ings in the up­scale and lux­ury seg­ment will in­clude the coun­try’s first Har­rods ho­tel and the first Fair­mont ho­tel along with brands such as the St Regis, Banyan Tree, Westin and the Alila.

“This is ex­pected to lead to an in­creas­ingly com­pet­i­tive up­scale and lux­ury ho­tel land­scape.

“Hospi­tal­ity is not a stag­nant in­dus­try, rather it is a trans­for­ma­tional in­dus­try in ac­cor­dance to the times. Be­cause of its na­ture, the in­dus­try will adapt to ac­com­mo­date new tech-savvy and so­phis­ti­cated trav­ellers and con­tinue to grow in the fu­ture.

“There are 1.8 bil­lion in­ter­na­tional tourist arrivals fore­casted in 2030. This will trans­lates to 125 mil­lion di­rect jobs in tourism world­wide in 2030 with a growth of 25 mil­lion from 2014 and 38 mil­lion jobs in South­east Asia,” he added.

Since it’s a thriv­ing sec­tor, with much po­ten­tial and a wide range of ca­reer op­tions world­wide, the in­dus­try of­fers a broad range of ca­reer opportunities in ar­eas like travel and tour; ho­tels; re­sorts; in­te­grated re­sorts; events and con­ven­tions, or bet­ter known as MICE (meet­ings, in­cen­tives, con­fer­ences, and events) as well as; air­lines; cruises and food ser­vice in­dus­tries.

While a de­gree is not al­ways re­quired in hospi­tal­ity, hav­ing one will surely give stu­dents a com­pet­i­tive edge and added value.

Ex­ec­u­tive as­sis­tant man­ager,

Hol­i­day Inn Pat­taya, Thai­land

Vi­na­yaraj said hospi­tal­ity is the busi­ness of mak­ing peo­ple happy by cre­at­ing a unique mem­o­rable ex­pe­ri­ence.

He added that peo­ple in the in­dus­try will con­stantly learn new trans­fer­able skills, be ex­posed to new cul­tures, and meet new peo­ple — which makes them global citizens.

“More­over, the hospi­tal­ity in­dus­try of­fers a great ca­reer op­por­tu­nity for young pro­fes­sion­als with its ben­e­fits and a fast track move­ment to se­nior po­si­tions. The job scopes are var­ied in dif­fer­ent sec­tors,” said Vi­na­yaraj.

There are two types of jobs — op­er­a­tional and man­age­rial. In the first cat­e­gory, the em­ploy­ees take care of the oper­a­tions such as cook­ing and serv­ing food and bev­er­ages; mak­ing the rooms ready for sale; and mak­ing the place ap­peal­ing and at­trac­tive.

While in the man­age­rial cat­e­gory, the em­ploy­ees su­per­vise and make sure the oper­a­tions


•C Culi­nary Arts

•C Event Man­age­ment •C Hospi­tal­ity & Tourism


•C Hospi­tal­ity Man­age­ment (Ho­tel Man­age­ment / Tourism Man­age­ment)

•C In­ter­na­tional Ho­tel & Tourism


•C Leisure & Out­door Ad­ven­ture


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