Zahid: UTC must be given recog­ni­tion

New Straits Times - - News -

PU­TRA­JAYA: The one-stop Ur­ban Trans­for­ma­tion Cen­tre (UTC) is a world-class gov­ern­ment prod­uct that must be recog­nised by the pub­lic.

Deputy Prime Min­is­ter Datuk Seri Dr Ah­mad Zahid Hamidi said based on his read­ings, there was no other coun­try that pro­vided such a ser­vice to its peo­ple.

“Through lit­er­a­ture re­views, I found that no other coun­try has a multi-ser­vice cen­tre un­der one roof like UTC in Malaysia. This means that UTC is the in­no­va­tor and cre­ator. It is a world-class prod­uct from Malaysia. It has to be recog­nised,” he said at the UTC Man­age­ment Ap­pre­ci­a­tion din­ner here last night.

Present was Me­laka UTC board of di­rec­tors chair­man Tan Sri Mohd Ali Rus­tam.

Zahid, who is also home min­is­ter, said the set­ting up of the UTC was not an easy task, adding that it was dif­fi­cult to unite min­istries, gov­ern­ment agen­cies, non-gov­ern­men­tal or­gan­i­sa­tions and pri­vate com­pa­nies, each with its own pri­or­i­ties, un­der one roof.

“Not all de­part­ments and agen­cies agreed to it at first, and we faced dif­fi­cul­ties in the de­ploy­ment of staff and bud­get, among oth­ers.

“This means that all of you are his­tory-mak­ers,” said Zahid, adding that the ini­tia­tive makes full use of un­der­utilised gov­ern­ment build­ings and premises by hous­ing the one-stop cen­tres.

“When these run-down and un­der used build­ings are trans­formed, it gives them a breath of fresh air. No other coun­try has done it. This is also a world record.”

He said peo­ple, in­clud­ing those who did not sup­port the gov­ern­ment, should ad­mit that the UTC was a good ini­tia­tive.

Zahid said the UTC was not just a trans­for­ma­tion of ser­vices, but also a trans­for­ma­tion of the char­ac­ter and mind­set.

“How­ever, I feel that there has to be bet­ter ex­po­sure of this ini­tia­tive by the gov­ern­ment. I would rate the ex­po­sure given only a 6.5 out of 10. Not many peo­ple know about the ser­vices of­fered in UTCs.

“There is still much room for im­prove­ment. I hope more peo­ple will recog­nise that UTC is a good thing for the peo­ple, where de­part­ments and agen­cies are giv­ing their best for the peo­ple,” he said.

There are 18 UTCs na­tion­wide that have served more than 41 mil­lion peo­ple.


Deputy Prime Min­is­ter Datuk Seri Dr Ah­mad Zahid Hamidi at the Ur­ban Trans­for­ma­tion Cen­tre Man­age­ment Ap­pre­ci­a­tion din­ner in Pu­tra­jaya yes­ter­day. With him are the Finance Min­istry’s Na­tional Strate­gic Unit di­rec­tor Datuk Dr Amin­ud­din Has­sim (sec­ond from left) and Me­laka UTC board of di­rec­tors chair­man Tan Sri Mohd Ali Rus­tam (left).

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