New Straits Times - - News -

A 71-YEAR-OLD woman was shocked when Maxis charged her RM800 for data us­age for her phone dur­ing her trip to Mau­ri­tius two months ago.

P. Ku­mari told Ac­tion­line that she had never used the data dur­ing her trip.

“I raised the is­sue with Maxis’s Cus­tomer Ser­vice Depart­ment af­ter my re­turn to Malaysia, but they could not re­solve it.”

She said she had a sim­i­lar ex­pe­ri­ence in 2009, when she was in In­dia and her phone bill shot up to RM2,000.

“I did not make a fuss about it be­cause I used the line af­ter an ac­ci­dent then.

“But this time, it’s un­fair to charge me as I never used the data, ex­cept for SMSes.

“I hope Maxis can look into this mat­ter as I have been a loyal Maxis user and promptly paid my bills all th­ese years,” she said.


A Maxis spokesman told Ac­tion­line that the mat­ter was re­solved.

“We have con­tacted her to ex­plain that she was charged pay-per-use for roam­ing be­cause Maxis did not have a pre­ferred (telco) part­ner in Mau­ri­tius.

“How­ever, Maxis is work­ing to­wards hav­ing a pre­ferred part­ner in Mau­ri­tius in the fu­ture so that our cus­tomers can en­joy worry-free data roam­ing pass there.”

A reader says she never used her phone’s data dur­ing her trip to Mau­ri­tius two months ago. FILE PIX

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