New Straits Times - - Letters - Y.S. CHAN, Kuala Lumpur

AREADER in Jo­hor Baru wrote a let­ter to com­plain about cabbies’ lack of cour­tesy. The writer claimed that seven driv­ers of taxis he took were im­po­lite, dis­hon­est and un­friendly.

In­stead of us­ing me­ters, the cabbies charged ex­or­bi­tant fares, said the writer.

Then, the driv­ers be­came rude and abu­sive when he hes­i­tated to board their taxis for charg­ing high fares. One driver shouted: “If you don’t want, who cares?”

The writer ex­pressed con­cern that these cabbies might tar­nish the im­age of the in­dus­try.

He hoped that taxi driv­ers would be more cour­te­ous and make pas­sen­gers feel com­fort­able and safe.

This would boost the im­age of taxi driv­ers.

He said cabbies faced com­pe­ti­tion from Uber and Grab.

The im­age of the taxi in­dus­try is at an all-time low. By urg­ing cabbies to do bet­ter, many be­lieve that we are fight­ing a los­ing bat­tle.

Many taxi driv­ers do not care about im­prov­ing their im­age. They’re also not both­ered about the con­di­tion of their taxis.

There are rot­ten ap­ples in ev­ery trade and it is im­por­tant that they are removed.

The pub­lic must re­port er­rant driv­ers to the authorities. The de­clin­ing state of taxi ser­vice is due to pub­lic apa­thy.

The two en­force­ment agen­cies are the Road Trans­port De­part­ment (RTD), which is­sues pub­lic ser­vice ve­hi­cle (PSV) li­cences to the cabbies, and the Land Pub­lic Trans­port Commission (SPAD), which is­sues driver cards and taxi per­mits in Penin­su­lar Malaysia.

Although RTD op­er­ates na­tion­wide with a large team of en­force­ment of­fi­cers, its web­site needs upgrading. It’s not user­friendly for peo­ple to make com­plaints.

Pas­sen­gers can call the SPAD hot­line at 1-800-88-7723; send to Twit­ter @ad­u­anspad, type SMS: SPAD Ad­uan <your com­plaint> Send to: 15888, use Face­book Su­ruhan­jaya Pen­gangku­tan Awam Darat, email ad­uan@spad. gov.my or visit a SPAD of­fice.

Er­rant cabbies will con­tinue to charge ex­or­bi­tant fares or be rude to pas­sen­gers if they think they can get away with it.

But af­ter they have been called for ques­tion­ing by an en­force­ment agency, they will turn over a new leaf.

Hard­core of­fend­ers should have their PSV li­cence and driver card sus­pended, and their cabs im­pounded so that taxi firms take greater re­spon­si­bil­ity for their driv­ers.

The pub­lic and authorities should show these cabbies that we mean busi­ness.


Many taxi driv­ers do not care about im­prov­ing their im­age.

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