TO CUS­TOMERS

New Straits Times - - Letters -

dur­ing the traf­fic jams.

I be­lieve that users choose the ride-hail­ing ser­vices be­cause of the rea­son­able charges, con­ve­nience and pri­vacy. These fac­tors are the rea­sons why Grab and Uber are able to gar­ner more than 1,000 pas­sen­gers daily.

How­ever, I ob­serve that not all drivers are friendly. I have been us­ing the ser­vice since last year and I note that most drivers do not in­ter­act much with cus­tomers. have ac­cess to med­i­cal ser­vices, Tai­wan’s med­i­cal teams have seen ser­vice in na­tions, par­tic­u­larly in Africa, Asia, Cen­tral and South Amer­ica, and the South Pa­cific.

Act­ing both in res­i­dence and as mo­bile med­i­cal teams, these pro­fes­sion­als have pro­vided clin­i­cal care, san­i­ta­tion ed­u­ca­tion, and train­ing in mid­wifery and med­i­cal man­age­ment. They have also

I be­lieve they should en­hance their public re­la­tions skills to add value to their ser­vice.

Re­cently, I took a Grab ride from Jalan Am­pang to KLCC and learned from the driver that a new in­cen­tive scheme re­warded drivers based on cus­tomer rat­ings, that is, drivers need to have at least a rat­ing of 4.70. Oth­er­wise, they will lose their weekly in­cen­tives.

I urge both Grab and Uber drivers to present a pleas­ant per­son­al­ity worked on projects to im­prove the health of preg­nant women and in­fants.

As a re­spon­si­ble mem­ber of the in­ter­na­tional com­mu­nity, Tai­wan is com­mit­ted to tak­ing part in the World Health Assem­bly and other World Health Or­gan­i­sa­tion pro­grammes, mech­a­nisms and meet­ings to achieve the goals set un­der the United Na­tions’ 2030 Agenda for Sus­tain­able De­vel­op­ment, to cus­tomers. They could make the pas­sen­gers feel wel­comed by greet­ing and in­ter­act­ing pleas­antly en route the des­ti­na­tions. Be­ing friendly is one way to at­tract cus­tomers.

In the air­line in­dus­try, a flight at­ten­dant’s ser­vice is an im­por­tant mar­ket­ing strat­egy to re­tain cus­tomers’ loy­alty. The same goes for cab­bies. Their lack of cus­tomer ser­vice can be detri­men­tal to the growth of the in­dus­try. bol­ster global health and pro­mote the well­be­ing of peo­ple of all ages.

In Burk­ina Faso, for ex­am­ple, Tai­wan’s med­i­cal per­son­nel treat about 14,000 pa­tients each year. And, since 2006, 100 mo­bile med­i­cal teams have been despatched to more than 20 coun­tries in Africa, Cen­tral and South Amer­ica, South­east Asia and the Pa­cific, ben­e­fit­ing some

The move to in­crease the rat­ing from 4.40 to 4.70 for ride­hail­ing drivers is a bril­liant way to en­cour­age drivers to im­prove their cus­tomer ser­vice.

“We’re friendly, let’s ride with us!” is a great man­i­festo for the ride-hail­ing ser­vice providers to pro­mote their busi­ness cul­ture and in­spire drivers to im­prove their ser­vice.

AMERUL AZRY AB­DUL AZIZ, Lo­gis­tics man­ager, Fel­cra Ber­had

150,000 peo­ple.

Pri­vate char­i­ta­ble groups from Tai­wan also run free clin­ics all over the world.

Please visit leavenoonebe­hind.com.tw for more de­tails on Tai­wan’s con­tri­bu­tions to global health over the decades.

LIU BANG-CHUAN

Se­nior ad­viser, Taipei Eco­nomic and Cul­tural Of­fice in Malaysia

PIC MON­TAGE COUR­TESY OF LEAVENOONE BE­HIND.COM.TW

Tai­wan’s med­i­cal and hu­man­i­tar­ian teams as­sist mil­lions of peo­ple world­wide.

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