SUNDRY SHOP OWNER UPS PROFIT BY 200PC

Loan taken un­der Tukar en­ables man to ren­o­vate, mod­ernise busi­ness

New Straits Times - - News -

LAILI IS­MAIL

KUALA LUMPUR news@nst.com.my

ZUL Iz­za­min took a risk in 2011 by tak­ing a RM25,000 loan un­der the Small Re­tailer Trans­for­ma­tion (Tukar) Pro­gramme to ren­o­vate the sundry shop he in­her­ited from his fa­ther.

Five years down the road, he could thank his lucky stars for sign­ing up for the pro­gramme as his in­come has in­creased by 100 to 200 per cent since then.

The re­port that high­lighted his story stated that Iz­za­min Mini Mar­ket, which served com­mu­ni­ties in Pon­tian, Jo­hor, is Zul’s fam­ily’s bread and but­ter.

Zul said he took the loan to ren­o­vate his shop, pur­chase new equip­ment (in­clud­ing an up­dated point-of-sale sys­tem, a new counter-and-dis­play rack) and in­crease the num­ber of prod­ucts and ser­vices of­fered.

“It is im­por­tant to mod­ernise the shop for an im­proved cus­tomer ex­pe­ri­ence as they (con­sumers) have more shop­ping op­tions nowa­days, so we have to keep up with the trend,” he was quoted as say­ing in the re­port.

The Jo­hor small busi­ness owner said the men­tors un­der the pro­gramme were ex­pe­ri­enced ex­ec­u­tives work­ing in hy­per­mar­kets, such as Tesco and My­din, who em­ployed a hands-on ap­proach.

“Teams of up to three peo­ple came to my shop, some trav­el­ling from as far as Kuala Lumpur. They came a cou­ple of times and gave con­struc­tive feed­back.”

Iz­za­min Mini Mar­ket had since en­joyed in­creased con­sumer traf­fic, the re­port said.

“Some of his cus­tomers com­mended and com­pli­mented the pos­i­tive changes. Zul is re­pay­ing his loan un­der the pro­gramme but has made plans to ap­ply for an­other loan to grow his busi­ness fur­ther,” the re­port said.

Zul ad­vised small busi­ness own­ers to not just de­pend on the gov­ern­ment and ex­pect hand­outs, but to work hard to main­tain their busi­ness and re­tain cus­tomers.

FILE PIC

A cus­tomer shop­ping at a sundry shop, which is part of the Tukar pro­gramme, in Pu­chong.

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