VISION IN RED

Niche Restaurant, KSK Land head of corporate communications Alex Lim accidentally dropped his napkin to the floor. He picked it up. A waitress, already busy taking orders at our table, took the napkin off him and offered to have it replaced. The smile on Lim’s face says it all. “That’s attentiveness for you right there. And I thought she wouldn’t have noticed,” he says, beaming.

KSK Land managing director Joanne Kua remembers well her stay at a Kempinski.

Sharing her experience while staying at the Siam Kempinski, she recalls: “I normally read before I go to sleep. One time, I slept and the book fell. The next day, after my room had been cleaned, I saw a book marker in the book and at the page I was reading it. They didn’t have to do it but they did it anyway. That was nice.”

Another time, she recalls receiving a photograph of the Lady in Red team from Kempinski Jakarta on her birthday. “They know you by name, they know your habits. That’s a little scary but that is guest data intelligence,” she adds.

This is one of the reasons why Kua will be bringing in the Kempinski brand for the KSK Land maiden mixed commercial development project, 8 Conlay, in Kuala Lumpur in 2020. She’s also had memorable experiences at Kempinski hotels in Turkey, Germany, Thailand, Indonesia, China and Italy.

Kempinski Hotel and Residences will take up one of the three high-rise buildings at 8 Conlay, offering 260 rooms and 300 apartments. The other two towers will be luxury apartments.

General manager of Siam Kempinski Hotel Bangkok and senior vice president of operations in Southeast Asia for Kempinski