Kudos to medical team of HKL Ward 27 for excellent service

MY father was admitted to Kuala Lumpur Hospital (HKL) last month for a serious lung infection requiring oxygen supplementation. Fortunately, he was in the good hands of specialist Dr Ng and the staff members in Ward 27.

Dr Ng would come in at 8am and start seeing the patients. When my siblings and I visited our father at noon, he was still in the ward checking patients and meeting anxious family members. When we went back after 5pm, Dr Ng was still in the ward.

His dedication deserves admiration and applause. We were thankful that he kept us updated on our father’s condition.

My father’s lung infection was complicated with sudden worsening of his long-term kidney disease. It was promptly detected and my father was referred to the kidney (nephrology) team to discuss the need for dialysis. We were attended to by a young female doctor from the nephrology unit the next day.

Even though the consultation was not as helpful as expected, with most of our doubts and concerns remained frustratingly unanswered, still we thank her for her time. We would also like to apologise for our less-thanfriendly attitude as we were overwhelmed by anxiety and uncertainty. Every junior doctor deserves time and opportunity to improve, and we keep the doctor in our prayers that she will better herself always.

However, our concerns regarding our father’s kidney condition were subsequently dealt with diligently by the trainee doctors and medical officers in Ward 27. We do have many capable and helpful junior doctors in our public healthcare service.

My father recovered after one week of antibiotics. His kidney condition improved without the need for dialysis, thanks to Dr Ng and his team in Ward 27.

My father’s stay in HKL had been a pleasant, faith-restoring experience for our family. Once again, we would like to offer our gratitude to all the doctors, nurses and staff members in Ward 27. Keep up the good work and excellent service.