New Straits Times

ALIGNING THE RIGHT APPROACH TO THE RIGHT OBJECTIVES

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Q:I feel very frustrated and disappoint­ed with my subordinat­es as they are turning against us for wanting to improve their performanc­e.

Our advice for them always end up either falling on deaf ears or becoming “argument topics” that lead to nowhere except ill feelings among us! Why do you think a good intention can be perceived as bad by these people? - Ungrateful Souls

A:I can understand how you feel when people misinterpr­et your good deeds. If there is something missing, it would likely be in the rapport with your people and the way this is communicat­ed. So, in order to change this situation, these two areas require greater attention.

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