What­sApp pic­tures of van­dal­ism on trains

New Straits Times - - News -

KUALA LUMPUR: A mo­bile num­ber has been cre­ated for com­muters to share im­ages and feed­back of their travel on the LRT, MRT and mono­rail ser­vices to stop van­dal­ism and other in­frac­tions by com­muters.

Rapid Rail chief ex­ec­u­tive of­fi­cer Datuk Zo­hari Su­laiman said th num­ber would be man­aged by the Rapid KL con­tact cen­tre team, which would share the im­ages and feed­back with team mem­bers for ac­tion.

Com­muters are en­cour­aged to snap pic­tures and share the ex­pe­ri­ence as well as their feed­back with Rapid KL by send­ing a What­sApp mes­sage to the num­ber 010-7664472.

Of­fi­cially opened for full ser­vice on July 17, the Sun­gai Bu­lo­hKa­jang MRT has been one of the most high­lighted pub­lic trans­port ser­vices in re­cent weeks.

Zo­hari said re­ports of van­dal­ism and the un­couth be­hav­iour of com­muters had drawn strong con­dem­na­tion from the pub­lic.

“While we have hun­dreds of se­cu­rity per­son­nel on duty and thou­sands of closed-cir­cuit tele­vi­sion cam­eras at our fa­cil­i­ties and on trains, the feed­back from the pub­lic is needed for us to keep un­ruly acts in check.

“As such, we seek the sup­port of com­muters.

“Help us ad­vise peo­ple whom you see are van­dal­is­ing fa­cil­i­ties or be­hav­ing in­de­cently.

“If you do not feel com­fort­able ap­proach­ing them, take a pic­ture and share it with us so that we can take ac­tion,” he said.

Prasarana Malaysia Bhd (Prasarana) group com­mu­ni­ca­tions and strate­gic mar­ket­ing head Lim Jin Aun said the cam­paign would be ex­tended to Rapid KL bus ser­vices if the new chan­nel was well re­ceived by the pub­lic.

“We wel­come com­muters to share their ob­ser­va­tions with us. But, do note that we only ac­knowl­edge the in­for­ma­tion shared via the What­sApp.” Ber­nama


A dam­aged door at an MRT sta­tion in Kuala Lumpur.

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