WhatsApp pictures of vandalism on trains
KUALA LUMPUR: A mobile number has been created for commuters to share images and feedback of their travel on the LRT, MRT and monorail services to stop vandalism and other infractions by commuters.
Rapid Rail chief executive officer Datuk Zohari Sulaiman said th number would be managed by the Rapid KL contact centre team, which would share the images and feedback with team members for action.
Commuters are encouraged to snap pictures and share the experience as well as their feedback with Rapid KL by sending a WhatsApp message to the number 010-7664472.
Officially opened for full service on July 17, the Sungai BulohKajang MRT has been one of the most highlighted public transport services in recent weeks.
Zohari said reports of vandalism and the uncouth behaviour of commuters had drawn strong condemnation from the public.
“While we have hundreds of security personnel on duty and thousands of closed-circuit television cameras at our facilities and on trains, the feedback from the public is needed for us to keep unruly acts in check.
“As such, we seek the support of commuters.
“Help us advise people whom you see are vandalising facilities or behaving indecently.
“If you do not feel comfortable approaching them, take a picture and share it with us so that we can take action,” he said.
Prasarana Malaysia Bhd (Prasarana) group communications and strategic marketing head Lim Jin Aun said the campaign would be extended to Rapid KL bus services if the new channel was well received by the public.
“We welcome commuters to share their observations with us. But, do note that we only acknowledge the information shared via the WhatsApp.” Bernama
A damaged door at an MRT station in Kuala Lumpur.