Tourism Malaysia to help solve con­ges­tion woes

New Straits Times - - News -

PUTRAJAYA: Tourism Malaysia is work­ing with the Im­mi­gra­tion Depart­ment to re­solve con­ges­tion and de­lays ex­pe­ri­enced by tourists at air­ports na­tion­wide.

Its chair­man, Datuk Dr Siew Ka Wei, said the board was aware of the sit­u­a­tion and as­sured the pub­lic that it was work­ing with the depart­ment as well as Malaysia Air­ports Hold­ings Bhd to ad­dress the prob­lem.

He said the board was in touch with Im­mi­gra­tion Depart­ment direc­tor-gen­eral Datuk Seri Musta­far Ali, who is also a fel­low board mem­ber, to ad­dress the issue.

Siew, who had ear­lier said the mat­ter was brought to the board’s at­ten­tion through com­ments di­rected at them and post­ings on blogs, re­mained pos­i­tive that the sit­u­a­tion would be rec­ti­fied with the col­lab­o­ra­tion.

“We look for­ward to a quick so­lu­tion since the sit­u­a­tion has be­come crit­i­cal.

“The com­ing months are the peak hol­i­day sea­son for many mar­kets. In ad­di­tion, the 2017 Sea Games is just around the cor­ner for which we are ex­pect­ing to wel­come some 15,000 ath­letes and of­fi­cials along with their army of sup­port­ers,” he added.

“Tourists usu­ally get a first glimpse of a coun­try at the air­port. The first im­pres­sion there counts and will af­fect the rest of their hol­i­day and time spent in our coun­try.

“Let’s work to­gether to pro­vide a smooth wel­come at their ar­rival by en­sur­ing a has­sle-free en­try at the air­port and Im­mi­gra­tion coun­ters.”

Depart­ment of Civil Avi­a­tion direc­tor-gen­eral Datuk Seri Azharud­din Ab­dul Rah­man had said based on Kuala Lumpur In­ter­na­tional Air­port and klia2 flight move­ment data, there was an in­crease in flight de­lays in the morn­ings, evenings and nights from Jan­uary to May this year, com­pared with the same pe­riod last year.

Musta­far told the New Straits Times that ded­i­cated lanes, in­clud­ing for those with special pass­ports, would be opened when the need arose.

He said the depart­ment would also strive to meet the client char­ter of clear­ing hold­ers of for­eign pass­ports in un­der 45 sec­onds.

“This ad-hoc sup­port sys­tem to ease traf­fic flow will con­tinue un­til the end of Septem­ber, at least,” he said.

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