THE COR­NER STONE OF GOOD LEAD­ER­SHIP

New Straits Times - - Klassifieds - Dr Viza­yer Raj held sev­eral po­si­tions in the cor­po­rate sec­tor. He has also lec­tured in busi­ness ad­min­is­tra­tion in a num­ber of uni­ver­si­ties in Malaysia and abroad, be­fore mov­ing on to man­age his own busi­ness in Ed­u­ca­tion. Cur­rently he is the Di­rec­tor of Pr

IN­TER­PER­SONAL skills are the life skills we use ev­ery day when we com­mu­ni­cate and in­ter­act with other peo­ple, both in­di­vid­u­ally and in groups. In­ter­per­sonal skills are also known as so­cial skills. The process of us­ing so­cial skills is called so­cial­i­sa­tion. We all learnt so­cial­i­sa­tion skills at an early age. In the work­place, so­cial skills are known as in­ter­per­sonal skills. Both so­cial skills and in­ter­per­sonal skills re­fer to the same thing—which are in­ter­ac­tion with oth­ers.

Peo­ple who have de­vel­oped strong in­ter­per­sonal skills are usu­ally more suc­cess­ful in both their pro­fes­sional and per­sonal lives.

In the work­place, you will work with many peo­ple ev­ery day. Strong in­ter­per­sonal skills will en­able you to talk to and work with all types of peo­ple, in­clud­ing man­agers, co­work­ers, and cus­tomers. In­ter­per­sonal skills do more than give you the abil­ity to com­mu­ni­cate with other peo­ple. In­ter­per­sonal skills also help you to de­velop re­la­tion­ships with peo­ple. Strong re­la­tion­ships with the peo­ple you work with will help you suc­ceed in the work­place.

Re­search shows that poor in­ter­per­sonal skills are the num­ber one rea­son why peo­ple don’t get along, don’t get pro­moted or even worse, lose their jobs.

Here are seven in­ter­per­sonal skills tips that will help you de­velop strong re­la­tion­ships and get along great with peo­ple in the work­place:

1 MAN­AG­ING RE­LA­TION­SHIPS

You spend a lot of time with the peo­ple at your work­place. If you are a full-time em­ployee, you can ex­pect to spend 40 or more hours a week with your co­work­ers. You can be­gin to un­der­stand why it is so im­por­tant to have good re­la­tion­ships with your co­work­ers and man­agers! Good re­la­tion­ships will help you get along well with peo­ple and help you to do your job bet­ter.

Have a dif­fi­cult co­worker or man­ager? Al­ways re­main po­lite nd pr fess ion at war st ht per sony unto ont that per­son, make sure you do it thought­fully. You never know! A dif­fi­cult co­worker could be­come a friend over time.

2 UN­DER­STAND­ING THE FEEL­INGS OF OTH­ERS

The abil­ity to un­der­stand and re­late to the feel­ings of oth­ers is called em­pa­thy. Hav­ing em­pa­thy will help you de­velop strong re­la­tion­ships with other peo­ple. When you have em­pa­thy, peo­ple feel that you un­der­stand them and how they feel.

When peo­ple tell you about some­thing im­por­tant, it shows they feel com­fort­able around you. Do your best to put your­self in their shoes. Think about how you would want to be treated if you were in their po­si­tion. What would you want some­one to say to you? What would you hope some­one would do for you?

3 CO­OP­ER­AT­ING WITH OTH­ERS

Co­op­er­at­ing, or work­ing well with oth­ers, is an im­por­tant part of in­ter­per­sonal skills in the work­place. Even though each em­ployee might have his or her own in­di­vid­ual tasks and goals, the en­tire staff or team has the same goal. That goal is to help the com­pany be suc­cess­ful. With­out co­op­er­a­tion, the work­place can be an un­pleas­ant place, and the com­pany will not suc­ceed.

4 HAV­ING A GREAT AT­TI­TUDE

Hav­ing an over­all pos­i­tive at­ti­tude will af­fect many as­pects of your work. A great at­ti­tude will help you cope with pres­sure and stress as well as help you be more flex­i­ble in your job. Al­ways shar­ing a pos­i­tive at­ti­tude will help you grow in your po­si­tion and ul­ti­mately help you move for­ward in your ca­reer.

5 SHOW­ING RE­SPECT

When you show re­spect for oth­ers in the work­place, peo­ple will also show their re­spect to you. You can show re­spect for oth­ers by be­ing po­lite and us­ing your man­ners.

When peo­ple are talk­ing to you, lis­ten to what they are say­ing and make eye con­tact to show that you are lis­ten­ing. Wait un­til other peo­ple have fin­ished talk­ing be­fore you re­spond so that you don’t cause them to for­get what they wanted to say.

6 AP­PRO­PRI­ATE CON­TACT

In­ter­per­sonal skills are not just about the things you say at work, they also in­clude your ac­tions, or the things you do. The way you act to­ward peo­ple at work will de­ter­mine whether or not they feel com­fort­able around you. Start by al­ways stand­ing an ap­pro­pri­ate dis­tance away from the per­son with whom you are talk­ing.

7 AC­TIVE LIS­TEN­ING

Ac­tive lis­ten­ing means you are fully en­gaged while lis­ten­ing to some­one talk. You’re com­pletely fo­cused on the per­son speak­ing. You are giv­ing them eye con­tact, nod­ding, and oc­ca­sion­ally ask­ing clar­i­fy­ing ques­tions to make sure you un­der­stand.

The good news is that great in­ter­per­sonal skills can be learnt. Ox­ford Busi­ness Col­lege, Ox­ford UK as a cer­ti­fi­ca­tion body pro­vides you with the op­por­tu­nity to de­velop your mastery of in­ter­per­sonal skills for build­ing ef­fec­tive work­ing and per­sonal re­la­tion­ship.

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