Value-added services give local firms an edge

KUALA LUMPUR: Value-added services, such as 3D printing, are a way for Malaysian manufacturers to stand out from the competition, according to a 2017 UPS Industrial Buying Dynamics survey.

UPS, the global leader in logistics, said the survey results revealed early signs of buyers’ willingness to switch to suppliers offering 3D printing services.

“3D printing as a service is perceived to add a level of attractiveness in the form of high quality, customisation and ability to satisfy emergency fulfilments.

“Malaysian manufacturers with resources to invest in 3D printing as a service can leverage on this emerging trend to differentiate themselves in an increasingly crowded marketplace,” the survey added.

Besides 3D printing, the survey suggested other areas of opportunities, namely e-commerce, personal touchpoints, post-sales, quality and reputation.

“By understanding the behaviour and perception of industrial buyers in these three key markets, manufacturers in Malaysia can better plan and prioritise international expansion plans,” said UPS.

The survey revealed that though online purchasing was becoming more popular, in-person relationships are still important for Malaysian manufacturers expanding their businesses overseas. Bernama