ONLINE SALES HIT NEW HIGHS
US retailers rake in record US $7.9b, up 17.9 per cent from a year ago, says Adobe Analytics
BLACK Friday and Thanksgiving online sales in the United States surged to record highs as shoppers bagged deep discounts and bought more on their mobile devices, heralding a promising start to the key holiday season, according to retail analytics firms.
US retailers raked in a record US$7.9 billion (RM32.7 billion) in online sales on Black Friday and Thanksgiving, up 17.9 per cent from a year ago, according to Adobe Analytics, which measures transactions at the largest 100 US web retailers, on Saturday.
Adobe said Cyber Monday is expected to drive US$6.6 billion in Internet sales, which would make it the largest US online shopping day in history.
In the run-up to the holiday weekend, traditional retailers invested heavily in improving their websites and bulking up delivery options, preempting a decline in visits to brick-and-mortar stores. Several chains tightened store inventories as well, to ward off any post-holiday liquidation that would weigh on profits.
TVs, laptops, toys and gaming consoles — particularly the PlayStation 4 — were among the most heavily discounted and the biggest sellers, according to retail analysts and consultants.
Commerce marketing firm Criteo said 40 per cent of Black Friday online purchases were made on mobile phones, up from 29 per cent last year.
Stores offered heavy discounts, creative gimmicks and free gifts to draw bargain hunters out of their homes, but some shoppers said they were just browsing the merchandise, reserving their cash for Internet purchases. There was little evidence of the delirious shopper frenzy customary of Black Fridays from past years.
However, retail research firm ShopperTrak said store traffic fell less than one per cent on Black Friday, bucking industry predictions of a sharper decline.
“There has been a significant amount of debate surrounding the shifting importance of brickand-mortar retail,” said Brian Field, ShopperTrak’s senior director of advisory services.
The National Retail Federation, which had predicted strong holiday sales helped by rising consumer confidence, said on Friday that fair weather across much of the nation had also helped draw shoppers into stores.