RBS TO CUT 680 JOBS, CLOSE 259 BRANCHES
Lender says customers increasingly using mobile, online channels
BRITISH state-owned Royal Bank of Scotland (RBS) said yesterday it will close 259 branches and cut 680 jobs as it reduces costs and encourages customers to use online and mobile services.
The latest round of closures at the Edinburgh-based bank follow 180 announced in March, putting 1,000 jobs at risk, and a similar move by Lloyds Banking Group, which said on Wednesday it would close 49 branches.
British banks were set to close a record 762 branches this year, Reuters reported in August, drawing criticism for depriving customers of access to in-person services, particularly in poorer parts of the country.
RBS managing director of branch banking Jane Howard said customers were increasingly using mobile and online channels rather than brick-and-mortar branches, and RBS had to react to that.
RBS was investing in its remaining branches and its digital offering, said Howard, adding: “Given what we know, we’ve got the right shape of network.”
Unite, a labour union that represents staff at RBS, said the bank was “decimating” its branch network.
“This announcement will forever change the face of banking in this country, resulting in over a thousand employees losing their jobs and hundreds of high streets without any banking facilities,” said Unite national officer Rob MacGregor.
The latest closures will affect the bank’s RBS and Natwest brands in England, Wales and Scotland, leaving it with around 744 branches.
Low interest rates and increasing competition from startup banks have eaten into profits for many of Britain’s banks, prompting them to cut costs and RBS chief executive Ross McEwan has cut thousands of jobs.
The bank reported a strongerthan-expected operating profit for the third quarter of this year after keeping expenses under control and avoiding any misconduct charges, which, along with restructuring costs, have dogged the bank’s return to profitability since the financial crisis.
RBS hopes to post its first profit since 2007 next year, but that depends on when it reaches a multi-billion pound settlement with the United States Department of Justice over the mis-selling of toxic mortgage-backed securities in the US.
It finalised the closure of its “bad bank”, set up to sell unwanted assets nearly a decade after it was rescued in a £45 billion (RM248.6 billion) bailout, on Thursday and this month, the British government said it planned to start selling £15 billion of shares in RBS next year. Reuters