BANKS URGED TO USE NEXT GENERATION ATMs
Next-generation automated teller machines will revolutionise industry, says NCR vice-president
NEW York Stock Exchange-listed NCR Corp is wooing Malaysian banks to incorporate its next generation automated teller machines (ATMs) that it claims will revolutionise self-service banking.
“NCR’s omni-channel solutions and innovative software platforms provide banks the flexibility to adopt emerging technologies and reduce operating costs,” said NCR Financial Services vicepresident for Asia Pacific Matthew Heap.
He said that the next generation machines used video tellers to perform numerous transactions while still offering a personal touch.
“Instead of an ‘automated’ teller machine, these machines are equipped with interactive live video feeds featuring personnel trained to answer queries,” he said.
NCR recently showcased a host of innovative technologies here that would integrate digital and physical channels.
Heap said next generation ATM machines would seamlessly integrate with smartphones and tablets.
Banks would also spend less to staff and operate the interactive teller machines, as it did not need to subject its workers to repetitive tasks, he added.
In response to the changing requirements of customers, Heap said banks had been forced to alter their physical operations.
“Banks are shifting to digital channels. The natural progression of this trend has led to the emergence of digital banking.”
So, banks could eventually have entire drive-through lanes or even branches staffed by people working remotely. Customers would pull up or walk in to interact with a banker using an interactive teller machine.
At the event, NCR unveiled Authentic, the fastest, most secure version of its intelligent transaction-processing solution.
It is the first major payment platform to be compliant with the PA-DSS 3.1 standard, and is designed for today’s fast-changing payments business.
Authentic is the company’s next-generation payment engine for retail banks, card issuers, acquirers and payment service providers.
“The next generation of our online and mobile banking services complements traditional personto-person interactions and creates an always-available banking environment that gives consumers the flexibility to manage transactions whenever, and on whichever platform, they wish,” said Heap.