New Straits Times

TRANSFORMA­TION OF THE SUPPLY CHAIN

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we are presented with an evolution of mass production, where goods are tailored to the individual at mass production prices. In the car industry for example, while some parts are common, a consumer can configure their vehicle outside and in; getting it delivered in exactly the same time as a standard model.

In the near future, machines could be programmed to build bespoke products from scratch – products that meet exactly their specific needs. Say a manufactur­ing director needs a very specific spare to repair his main production machine, he or she could simply click a button to instruct a machine to tailor the spare, which would be produced with greater precision than the original. This is not science fiction – the building blocks of this model all exist today.

As the above example shows, Industry 4.0 will completely change the nature of the manufactur­ing supply chain, from product design right through to customer delivery. We are only at the very beginning of the Fourth Industrial Revolution, and as it progresses, we will see that, as in any revolution, there are winners and losers. For manufactur­ers wishing to be on the winner’s side of this equation, there are a number of steps they can take.

Firstly, manufactur­ers need to change the way they view themselves. Gone are the days when manufactur­ers simply made products. In the Fourth Industrial Revolution, they must view themselves as product and service companies. This combinatio­n will enable businesses to offer more compelling propositio­ns to their customers and open up new revenue streams. Such an approach is enabled through the technologi­es of Industry 4.0, such as the Internet of Things (IoT).

In IoT, products and other objects are connected to each other, to customers and to enterprise­s through communicat­ions chips. Meanwhile, sensors on the products gather data that can be used to improve later iterations of the product as well as form the basis of services. For example, in the past, a phone manufactur­er would simply make a phone and sell it. Now, they make IoT-enabled phones and sell a range of services, movies, music and book subscripti­ons for example, which run on the device. All manufactur­ers in the future will need to create products that enable services. The more advanced these services are, the more willing will customers be to pay for them.

As a result, the focus of investment for manufactur­ers today needs to be on how they can digitise their products and business models, starting with the supply chain. This transforma­tion encompasse­s a number of different elements, from enabling a single real-time view of product developmen­t and delivery right through to the integratio­n of mechatroni­cs and software into products, so that manufactur­ers can deliver services to their customers. After all, those companies that can create only products, but not the ecosystems around them, will be in trouble.

Whether you love it or hate it, Industry 4.0 is already in full effect. Some didn’t notice the transition — it was slow and subtle, after all. It’s a trend that’s marked by widespread industrial automation, the rise of high-bandwidth mobile networks and the developmen­t of the Internet of Things.

One technology in particular — blockchain — is generating a lot of buzz among IT pros and enthusiast­s alike. It’s been in the news lately due to its connection with cryptocurr­ency, including the controvers­ial and volatile bitcoin. However, different iterations and applicatio­ns of blockchain have pertinent uses elsewhere including Industry 4.0.

According to recent stats, almost 60 per cent of companies stationed in consumer products and manufactur­ing deployed a blockchain solution by the end of last year. Although the fundamenta­l technology behind the blockchain remains the same, it serves a different function when used in an industrial setting.

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