AWARDS FOR EXCELLENCE HOTELIERS IN MAH Hotel Employee Awards & Hotel Management Grand Prix 2018

THE Malaysian Association of Hotels (MAH) Gala Dinner, Hotel Employee & Management Awards 2018 was held at One World Hotel with over 700 guests including general managers of hotels nationwide, industry partners and hospitality players. The event, that featured Astro as Official TV/Entertainment Partner and Maxis as the Official Telco, was graced by Datuk Dr Siew Ka Wei, chairman of Tourism Malaysia.

The MAH Hotel Employee Awards 2018, now in its 5th edition, was here once again to recognise the best guest service professional of the industry. Held once every two years, 12 finalists were selected from best of the best across the nation. They were required to go through final interview sessions with three esteemed judges from the industry led by Datuk Tan Kok Liang, president of The Malaysian Association of Tour and Travel Agents (MATTA).

The National Champion who received RM5,000 cash prize, a trophy and a certificate was Irean Ho Shuw Yee representing Sabah & Labuan from Cititel Express Kota Kinabalu.

Also for the first time, the MAH

Hotel Management Grand Prix Awards was announced. The first management grand challenge in Malaysia for hoteliers to compete regional and nationwide, the competition assessed the teams on various managerial skills such as management, decision making, team building, problem-solving and communication against other teams. The top 3 from nine teams were announced and received a cash prize of RM1,000.

Legoland Hotel was crowned champion and received the Executive Development Programme by Taylor’s University worth RM20,000, a challenge trophy and a certificate.

First runner-up, who received a Certified Hospitality Programme from MAHTEC Sdn Bhd worth RM13,000 and a certificate, was The Waterfront Hotel from Kuching, Sarawak. Second runner-up was won by Avillion Admiral Cove who received a medal and certificate.

MAH president Cheah Swee Hee (Sam) said that “MAH has been organising the Hotel Employee Awards to recognise outstanding employees since 2010 and this has been one of our ways to develop and nurture the talents we have in our hospitality and service industry.

“These two prestigious awards set us ahead of the industry in driving excellence of not just only service but also management skills much needed in ensuring success in the evolving tourism industry.”