Broken chain of trust between servers caused problem

KUALA LUMPUR: MYNIC Bhd, an agency under the Communications and Multimedia Ministry, has confirmed there was a broken chain of trust between the servers in MYNIC and Internet Assigned Numbers Authority (IANA).

“Our initial investigations found that the MYNIC signing server experienced outage and this caused the broken chain of trust between the MYNIC and IANA servers,” it said in a statement here yesterday.

It said MYNIC’s quick-action team had put in the highest priority to restore affected services and monitor the situation, adding it obtained the help of Verisign (United States-based network infrastructure company) and IANA to assist in the restoration of services.

MYNIC said there was no breach of customer data in this incident, adding that the issue at hand was the availability of access to MYNIC’s domain services. The restoration would take some time as to re-propagate the .my domain names to the world, it said.

It said MYNIC had always been working on safeguarding domain names and improving security, namely to enhance other layers of Domain Name System (DNS) validation to ensure end-to-end protection.

MYNIC Bhd provides domain services for .my and related services that give Malaysian organisations and individuals their unique identity on the Internet and its ecosystem.

It collaborates with Malaysian Communications and Multimedia Commission to look at the situation holistically.

MYNIC said it had received continuous support from the ministry to ensure the development of domain name industry as part of the Information and Communications Technology infrastructure in Malaysia.