DIGI’S OMNI

DIGI Telecommunications (Digi) has launched Omni, an enterprise-level virtual phone system, as an affordable alternative to complicated and expensive office phone systems.

The Omni web portal can be used to manage the business phone system, such as business hours, sub-accounts and call rerouting structure; tracking usage, activities and manage subscription and set virtual assistant message, extensions and numbers too.

The Omni system includes the ability to monitor real-time activities via an online dashboard, route calls intelligently and set up to 50 smartphones to ring in sequence or simultaneously. Since Omni’s soft launch in the second quarter of 2018, the virtual phone system has been gaining traction in the small business space with notable clients such as UOA Development, Flexiroam, maideasy, ServisHero, YouthsToday and more.

Omni is “PBX 2.0”, turning any smartphone into a call centre, controlled by an app on your smartphone and a web dashboard. It comes with a fixed line prefix, doing away with the need to share personal mobile numbers for business purposes and enabling users to project a more “business credible” way of working.

Customers do not have to sign up to Digi to use Omni, and the Omni virtual phone system is not tied to any Digi Prepaid or Postpaid plan, and anyone can subscribe to Omni.

The Omni mobile app transforms team smartphones into a call centre; team members can receive incoming calls and make outgoing calls via the fixed line prefix; send business SMSes using the fixed line prefix and record, transfer or listen to incoming and outgoing calls.