TCEAS’ Chong bags regional NISAC top prize
KUALA LUMPUR: Tan Chong Ekspres Auto Servis Sdn Bhd (TCEAS) recently emerged as champions at the Nissan Service Adviser Excellence Competency (NISAC) Award Asia regional contest in Thailand.
Ernest Chong Ruichen, the from Nissan Kuching 3S Centre, was chosen to represent Malaysia for the regional competition after winning the NISAC national contest in April.
“We are extremely proud of Ernest Chong’s achievement as the champion of NISAC. Being the youngest achiever, he will be a role model in setting quality service standards to other Nissan service advisers here.
“We will continue to improve the skills and capabilities of our service specialists, and consistently provide our customers with the highest after-sales and service support,” said TCEAS head of after-sales Michael Yao Tsu-Wei.
Being the youngest contestant, Chong tops the service adviser contest, beating other more experienced contestants from Hong Kong, Singapore, South Korea, the Philippines, Brunei and Sri Lanka.
He was commended for his extraordinary soft skills, good Nissan Sales and Service Way handling standards and customercentric mindset.
NISAC, a regional competition organised by Nissan Motor Co Ltd, is aimed at recognising the best-skilled service advisers from after-sales and service divisions.
Meanwhile, TCEAS and Edaran Tan Chong Motor Sdn Bhd have renewed the Takata airbag inflator replacement campaign.
Customers of affected Nissan vehicles are urged to call the nearest TCEAS outlet to set up and appointment.
Selected TCEAS outlets have extended their operation hours and are now open all 365 days of the year. All labour and replacement parts are free of charge.