Tel­cos ready to let sub­scribers switch to new pack­ages

New Straits Times - - NEWS -

PUTRAJAYA: Telecom­mu­ni­ca­tion com­pa­nies are ready to al­low sub­scribers who wish to en­joy faster broad­band ser­vice at a lower price to switch to the new pack­ages, the Malaysian Com­mu­ni­ca­tions and Mul­ti­me­dia Com­mis­sion (MCMC) said.

MCMC said yes­ter­day tel­cos had voiced their com­mit­ment to sup­port the govern­ment’s ef­fort to of­fer high­speed broad­band ser­vice at a rea­son­able price.

“The new pack­age of­fered by TIME, for ex­am­ple, will au­to­mat­i­cally be en­joyed by its ex­ist­ing sub­scribers. Maxis and Telekom Malaysia have plans to up­grade their Asy­met­ric Dig­i­tal Sub­scriber Line (ADSL) to fi­bre op­tics, while Cel­com is set to ex­pand the cov­er­age for its fixed broad­band ser­vice next year with the co­op­er­a­tion from other tel­cos and al­ter­na­tive tech­nol­ogy.

“This means sub­scribers will have the op­tion to ei­ther en­joy lower rate, bet­ter In­ter­net speed at the same price, or both,” MCMC said.

The com­mis­sion said it had dis­cussed with tel­cos to find so­lu­tions to prob­lems raised by sub­scribers.

These in­cluded the is­sue of Streamyx ser­vice and the dis­sat­is­fac­tion of sub­scribers who did not ben­e­fit from the price re­duc­tion and the new pack­ages, the state­ment said.

“MCMC will mon­i­tor the ac­tion taken by tel­cos to en­sure that they re­main com­mit­ted to pro­vid­ing high-speed broad­band ac­cord­ing to the terms and con­di­tions of the sub­scribed pack­ages.”

TM, Maxis, TIME and Cel­com an­nounced the price re­duc­tion of up to 56 per cent for their fixed broad­band ser­vices.

How­ever, Com­mu­ni­ca­tions and Mul­ti­me­dia Min­is­ter Gobind Singh Deo, af­ter scru­ti­n­is­ing the new pack­ages, found that the sub­scrip­tion rates of ex­ist­ing sub­scribers had not been re­duced.

Sub­scribers will have the op­tion to ei­ther en­joy lower rate, bet­ter In­ter­net speed at the same price, or both. MALAYSIAN COM­MU­NI­CA­TIONS AND MUL­TI­ME­DIA COM­MIS­SION

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