‘ACT ON COMPLAINTS IN 3 MONTHS’
Councillors must ensure complaints are given immediate attention, says Johor MB
LOCAL councils in Johor have been told to take action in response to public complaints within three months of the date they are lodged.
Menteri Besar Datuk Osman Sapian said a local council’s efficiency was measured by its ability to swiftly resolve complaints.
“Councillors must ensure that complaints are given immediate attention. I have set a threemonth target for them to take action on all public complaints,” he said.
Osman said local councils must actively promote government policies, initiatives, incentives and programmes.
“They must do it quickly and accurately so that the people know what the government is implementing,” Osman said at the swearing-in ceremony of Kulai Municipal Council (MPKu) councillors.
The event saw 12 new MPKu councillors being sworn in, which brings the number of MPKu councillors to 24.
Present were MPKu president Mohammed Shakib Ali and Kulai district officer Mohd Khir Johari Salleh.
Osman urged councillors to equip themselves with the knowledge and understanding of the function, role and duty of a councillor.
“Councillors have to be aware of a council’s affairs and pay attention to problems in the area.”
He said councillors should act as the bridge between the people and government departments.
“You have to strengthen your contributions based on honesty, so that the people will not have a negative view of the government,” he said.
Osman told councillors to think of themselves as “mini assemblymen” who are always close to the people.
“I hope you will carry out your duties with honesty, and not be involved in corruption,” he said.