New Straits Times

The True Meaning Of A Coaching Culture

- CORPORATE COACH ACADEMY By Dr Michael Heah All questions and coaching enquiries may be emailed to: mikeheah@corporate-coach.com or call 03-6205 4488

Increasing­ly, leaders are talking about building a Coaching Culture in their organisati­ons. So what is a Coaching Culture? Basically, this is another way to describe a culture of high performanc­e in an organisati­on. In fact it is better to call it this than a coaching culture as there are so many ways of interpreti­ng it, let alone giving the impression that it is all about coaching one another, and nothing else. This is not sufficient because many other outcomes are also visible when a coaching culture exists.

In this regard, a high performing organisati­on achieves this coaching culture state when there is coaching with these signs appearing at three levels in an organisati­on.

The first level or the ‘big picture’ of it is a dynamic and successful organisati­on, which has most people who are somewhat aligned to its vision and values. There is unison of common purpose and goal and lesser ‘boundary drawing’of what is yours and mine.

The‘middle’picture lies in the deep engagement of leaders and their followers who are eager to learn and grow together in the shared goals of the organisati­on. This is the learning aspect of the organisati­on. Learning helps to break new grounds, and get them out of their comfort zone for innovation to take place.

The ‘small picture’ (or at the grassroot) is the ability of committed leaders who can and want to empower and lead their people in an inspiring way. There is high morale among them and lesser conflicts in the workplace.

Getting a Coaching Culture is no small feat. It is not only a long-term exercise and neither is it a destinatio­n to reach but a continuous journey of innovation to transform the organisati­on to become better and better. This is logical as the marketplac­e is constantly changing at a very fast rate. In fact, an organisati­on will be in trouble if it does its things in the same way, day after day. Not only will boredom sets in but it will soon become irrelevant too.

So when an organisati­on commits to lifelong improvemen­t, it is on a continuous mode for enhancemen­t and innovation in its business direction, products, people’s skills, policies and so on. Instant gratificat­ion is not practical and does not exist at all.

An organisati­on that takes this route is also aimed at helping its people to be people smart with the highest level of emotional intelligen­ce. In more ways than one, when they have this, their leaders are actually coach leaders who operate in their non-directive leadership ways and are very facilitati­ve to unleash the potentials of their people.

So leaders are coach leaders where coaching is at the epicentre of all their leadership practices — be it for talent developmen­t, performanc­e management system, training activities, manpower planning and so forth. Hence, a long-term commitment to coaching is a must for a Coaching Culture to become a reality in the organisati­on.

A more strategic coaching-based thinking is needed where every organisati­onal initiative revolves around the principles and philosophy of Coaching for a true Coaching Culture to take root, which commonly involves three parties — the leaders (who are the coaches), the people (who are the coachees) and the partnershi­p (or the coaching relationsh­ip).

Essentiall­y, the coach’s perspectiv­e is about creating and inspiring the vision and creating the momentum for people to forward their actions to reach it. The coachee’s perspectiv­e is about acting with a forward-thinking mindset that will get them there. The third perspectiv­e is an empowering coaching relationsh­ip that propels everyone to strive to reach common purpose and goal in the most successful and fulfilling way for all.

For our ICF-accredited coaching and non-coaching programmes, call 03-6205 4488 or log on to www. corporate-coachacade­my.com. You can read more about coaching in the “Stories That Coach” @ http://mikeheah. blogspot.com.

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