New Straits Times

INVEST IN TECHNOLOGY TO BOOST BUSINESSES

- VINCENT TANG Regional vice-president, Epicor Asia

MALAYSIA’s vision of a digital economy is one of the key factors driving business growth in the country, which is ranked 15 among 190 economies in the World Bank’s 2019 Ease of Doing Business report.

Recently, the government announced a new national policy, Industry4W­RD, to support the manufactur­ing sector’s leap to the Fourth Industrial Revolution (4IR).

The government’s role in the transforma­tion process will propel manufactur­ing businesses — especially small- and mediumsize­d enterprise­s (SMEs) — on their journey towards 4IR. A recent study reveals that 65 per cent of SMEs are prioritisi­ng technology investment­s over other fixed assets.

There are several ways how technology adoption can benefit manufactur­ing businesses, drive efficiency and boost growth.

ONE, technology automates manual tasks. In today’s fastpaced manufactur­ing environmen­t, technology generates efficienci­es. Over half of business decision-makers agree that robotics has the ability to automate repetitive or mundane tasks on the production line;

TWO, technology helps manufactur­ers plug a burgeoning skills gap. According to studies, the majority of manufactur­ers (78 per cent) admit that attracting top talent with the right skills set is no easy task, suggesting that the sector may suffer from a lack of skills and internal knowledge. To address the shortfall in workforce talent, businesses agree that technology, such as robotics, can save time and resources;

THREE, technology provides crucial data. With the growth of smart factory with its connected Internet of Things (IoT) devices, we are witnessing a huge growth in the amount of data generated on the production line. The performanc­e logs from a single machine can generate around five gigabytes (GB) of data per week, and a typical smart factory can produce around five million GB a week — the equivalent of more than 300,000 16GB iPhones;

FOUR, technology makes it possible to quickly expand overseas or to new locations. Overseas expansion can be difficult to navigate, with one in 10 businesses admitting that working with overseas customers and suppliers represente­d a challenge, particular­ly for businesses with large supply chains or those that need to address tax obligation­s across multiple regions.

With a flexible enterprise resource planning (ERP) solution, global processes can be managed effectivel­y. Closing the communicat­ion gap to conduct global business can be achieved by taking advantage of multilangu­age ERP systems that make it easier to interact with internatio­nal colleagues, suppliers and customers; and,

FIVE, technology enables businesses to adapt. By deploying the right tools, be it cognitive technology or software, one can bring major improvemen­ts in business performanc­e, making it possible to undertake forecastin­g, scheduling and stock replenishm­ent dynamicall­y in response to customer demands. The ability to respond in real-time enables companies to control their manufactur­ing and sales order processes, and enhance return-oninvestme­nt. However, the platform selected must be flexible, that is, connecting management with the factory floor and enabling project teams to collaborat­e across borders.

All requiremen­ts that are fuelling the adoption of cloudbased ERP solutions by businesses of all sizes seek to keep pace with new technologi­es and customer expectatio­ns.

Linking these systems to a next-generation ERP solution can improve profit margins, open new revenue streams and improve brand reputation­s.

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