New Straits Times

HOLD HIGH THE TORCH OF RESPONSIBI­LITY

Building and Retaining Trust

- by BEN Morais

This also applies equally to executives, managers and administra­tors of clubs, societies, associatio­ns, government department­s/agencies and non-government­al bodies.

It is sometimes puzzling and disappoint­ing to see educated and profession­al individual­s succumbing so easily to devious means to cheat and defraud the very companies that they are entrusted to manage. Many others placed in similar, difficult situations rose to the occasion and did the right, decent and honourable thing. These individual­s acted in such a manner without any expectatio­n of appreciati­on or reward. It was because of the strength of their character and more importantl­y, their conviction­s and values in life.

Doing the right, decent and honourable thing, however, is seldom an easy choice.

You must be prepared to be ridiculed for it by others who do not share your values in life. Little do they realise that it is extremely important to build and, more importantl­y, retain trust when you are appointed or promoted to senior and responsibl­e positions in an organisati­on. A senior position carries with it, in addition to a heavy responsibi­lity, a high honour and it further implies a huge level of trust in the person to act and conduct the affairs of the organisati­on at all times with utmost integrity. There can be no two ways about this matter.

Neither should there be any temptation to abuse the position of trust and responsibi­lity in order to bully the staff who work for you or to generate some extra income through under the table schemes at the expense of the

organisati­on. Remember that the moment an organisati­on loses trust in you, your career in that company is as good as over. Also, once word spreads about this major character flaw in the individual, no credible company will ever consider hiring such a person.

Those holding such senior positions when given an opportunit­y to head a department or company, should see it as a solemn trust and responsibi­lity placed on their shoulders to perform to the best of their abilities.

They should view their positions as a splendid torch and they should, therefore, endeavour to see that it burns as brightly as possible before handing it over to the next person. Holding high the torch of responsibi­lity seems to be an expectatio­n that some people have trouble fulfilling. If you are a chief executive or general manager of a company, you are expected to discharge your responsibi­lities in a timely, competent and trustworth­y manner.

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 ??  ?? * Benedict Morais headed two internatio­nal profession­al accounting institutes in Malaysia for almost two decades. He is a past president of the Institute of Public Relations Malaysia as well as the Kiwanis Club of Kuala Lumpur. A writer, trainer and public speaker, you can follow Benedict at benmorais.wordpress. com. This article is an excerpt from Benedict’s latest book, Choosing to Raise the Bar – Refl ections on Continuous Self Developmen­t. For more info or to purchase the book, please visit https:// benmorais.wordpress. com/books/ or email Benedict at benedict. morais@gmail.com
* Benedict Morais headed two internatio­nal profession­al accounting institutes in Malaysia for almost two decades. He is a past president of the Institute of Public Relations Malaysia as well as the Kiwanis Club of Kuala Lumpur. A writer, trainer and public speaker, you can follow Benedict at benmorais.wordpress. com. This article is an excerpt from Benedict’s latest book, Choosing to Raise the Bar – Refl ections on Continuous Self Developmen­t. For more info or to purchase the book, please visit https:// benmorais.wordpress. com/books/ or email Benedict at benedict. morais@gmail.com

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