‘OUR INSPECTIONS ARE IMPARTIAL’
PUSPAKOM Sdn Bhd. maintains that inspections carried out at its centres are impartial and comply with the roadworthiness standards established by the authorities. Chief executive officer Mahmood Razak Bahman said it was important to note that Puspakom also does not diagnose mechanical faults.
“Instead, our inspections aim to provide readings and results that serve as indications of any potential faults, which then require further diagnoses by manufacturers or qualified mechanics.
“Manufacturers have a crucial role in ensuring the quality and safety of their vehicles. It is their responsibility to deliver on the promises made to customers, including providing vehicles that meet performance expectations.
“Puspakom, as an inspection body with a three-decade dedication to impartiality in performing independent vehicle inspection, maintains an opendoor policy for any manufacturer to test their vehicle’s roadworthiness.”
He stressed that Puspakom inspections aimed to provide transparent and information to consumers and that this commitment helped to ensure consumers were well-informed and their interests safeguarded.
“Ultimately, vehicle inspection is to help the vehicle owners to ensure that their vehicles are safe and roadworthy, as well as comply with the required standards under the Road Transport Act 1987. The inspection by Puspakom is conducted based on the vehicle’s actual condition at the time.
The national vehicle inspection company was responding to accusations suggesting car brands were using Puspakom to hide vehicle issues.
They included a viral complaint on April 6 where the owner of a Chery Omoda 5 vented her frustrations towards the Chinese carmaker over faulty brakes that were not addressed despite her bringing up the issue numerous times at the company’s service centre.
But an investigation carried out by Puspakom and Chery Auto Malaysia (Chery) resulted in no adverse findings.
“It has come to our (Puspakom) attention that there are concerns regarding our role in addressing vehicle issues, particularly in a case where a customer was dissatisfied with the brake performance of a vehicle that was recently purchased.
“Puspakom understands the importance of trust and impartiality in vehicle inspections and has been upholding stringent inspection standards, ensuring the safety and compliance of vehitangible cles without bias.”
On the Omoda 5 test, Puspakom said the vehicle’s brake system met global standards.
The company added that its vehicle inspection processes were accredited and certified by Malaysian Standards and MS ISO and the inspection standards were based on benchmarks set by local authorities and UNECE World Forum for Harmonisation of Vehicle Regulations.
Additionally, they are also recommended by CITA (International Motor
Vehicle Inspection Committee), an international body mainly and actively involved in formulating and recommending road vehicle inspection standards and best practices.
Chery maintained that the said vehicle was indeed safe and that the brake system was of satisfactory condition, as indicated in the Puspakom test results.
“Our team has explained to the customer the results. We have also provided her with a comprehensive report detailing the findings of all our inspections,” it added.