Facebook Messenger provides better connection for investors

KUALA LUMPUR: Retail investors in Singapore now able to get the information on U.S. financial market updates, investor education, research and trading through Facebook Messenger with TD Ameritrade’s chat bot by TD Ameritrade Singapore Pte Ltd.

Powered by artificial intelligence (AI) technology and backed by live client service support, the chat box provides local retail investors way to access the U.S. equity markets and their investments in the most natural and conversational way, a statement said.

TD Ameritrade’s chat bot for Messenger is augmented by human support, making it a true hybrid experience. When appropriate or necessary, client support specialists can intervene in multiple ways including interacting directly with the client.

Managing director of TD Ameritrade Asia, JB Mackenzie said the company have solid growth in trading in the Singapore market as a result of its client’s high engagement rate. Its Asia-based clients are eight times more active than its U.S. clients, placing a third of their trades through mobile.

Connecting with TD Ameritrade through Messenger, investors in Singapore can access on-demand market information, news and events as well as receive quotes and sector information presented in visual format with charts and graphs.

It also enable the investors to get updates on U.S. markets, indices and sectors, track company events, learn about investing with educational videos and get answers to frequently asked questions or chat with an automated agent or a live human agent any time.

TD Ameritrade is a U.S.-based leader in trading technology and solutions for individual investors. It is the first to leverage artificial intelligence to offer trading via bot. More details at https:// www.amtd.com. - Bernama