TM reiterates commitment to address Streamyx issues

KUALA LUMPUR: Telekom Malaysia Bhd (TM) has reiterated its commitment to address issues faced by Streamyx and its customers in a more comprehensive manner.

The utility company said continuous investments have been made to enhance its fibre and copper networks over the years to deliver high-speed broadband with wider nationwide coverage despite technological limitations faced by its legacy copper network.

“Our LTE 4G services coverage currently exceeds 77 per cent of the household population in urban and rural areas and together with our partner, complimenting it with 90 per cent 3G services coverage.

“To enable the convenience of mobility, the company also enhanced its Wifi coverage and service quality with over 12,000 hotspots nationwide to-date,” TM said in a statement yesterday.

The telecommunications company explained that unifi speed upgrades were easier to execute as it was served by fibre and it was now focusing on Streamyx and high-rise broadband customers to enhance their experience through the Broadband Improvement Plan, which began in 2016.

Meanwhile, Executive Vice-President of Unifi Imri Mokhtar said over 340,000 customers resided in a fibre broadband area but were still not part of the 1.26 million unifi community.

“To-date, we have successfully upgraded nearly 50 per cent of these customers to unifi at no extra cost to their current bill. We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March, 2019,” he said.

Imri said copper limitation was more pronounced for Streamyx customers, with 8 Mbps being the best broadband speed that could be delivered today.

“We value your trust and appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill.

“Close to 180,000 Streamyx customers can look forward to this free upgrade,” he added.