By Shalina R.
316 key performance indexes to create ‘a lean, mean machine’
KOTA KINABALU: The Sabah government introduced 316 state key performance indexes (KPI) yesterday to eliminate punch card only culture and transformed the public services system into “a lean, mean machine”, said Chief Minister Datuk Seri Mohd Shafie Apdal.
Shafie said the government-focused KPI comprised 10 Sabah key result areas and would be mobilized by the Chief Minister’s Department (JKM) together with 11 ministries and their departments.
He added that the government-focused KPIs also charted the direction of all ministries, departments and agencies including government leaders, stakeholders and civil servants to ensure programs were designed to meet the needs and wants of the people.
“Now is the time to reform through a public service regeneration initiative. Its aim is to strive for public services with high performance, integrity, proactive and strategic work values and culture in mobilizing government initiatives,” said the Chief Minister when officiating at the Sabah State KPI Book launch in conjunction with the 2018 Sabah State Public Services Day celebration at the Sabah State Administrative Centre (PPNS) here yesterday. Also present was State Secretary Datuk Hasim Paijan.
“It is not enough for us to just punch our cards in the morning and evening. It must be evaluated, how far can we achieve in life, in delivering and rendering our services to the community, to our state.
“What is important for us is we work together. Not for the government politically; it is for the future of the state and the people of Sabah,” he told some 1,200 federal and state civil servants attending the ceremony.
Shafie said the 10 high impact Sabah state key result areas that were implemented to preserve the progress and prosperity of the Sabah people included guaranteeing people’s rights and interests, people’s security, unity and harmony, facilities and infrastructure development, land ownership, education, innovation, youth and sports development, improved quality of public health and people’s wellbeing, tourism, protection and conservation of nature, local economic and socioeconomic development, heritage, religious, ethnic beliefs and family institution; and improved public service capability.
“The advancement of technology and the digital world needs to be understood, applied and implemented to meet the aspirations and needs of the people.
“At the same time, we want public services to be like “a lean, mean machine” or a smart organization that not only use what’s necessary to avoid leakages and able to work efficiently and effectively. We need mind reformation by applying a responsible soul to all civil servants in order for the quality of government service delivery to be at a great level,” said Shafie.
“Continuous monitoring of the performance of ministries, departments and agencies in achieving the 316 KPIs set will be carried out by a newly established special unit, namely the Service Delivery Unit (UPP) in the Chief Minister’s Department. This unit will monitor and ensure that each target is achieved and is capable of impacting the progress and prosperity of the people of Sabah,” he added.
Shafie said the Sabah public service ‘regeneration’ and KPI would be supported by seven high impact initiatives that would acquire high performing public service ability, strengthen organizational structure, efficient public service delivery system, future talent management, high performance practice, translation of planning into high impact actions, and implementation of competency model and competency assessment center.