Info technology, digitalised operation to enhance SEB service delivery

Sarawak Energy Berhad (SEB) is embarking on information technology and digitalised electricity supply operation to enhance its service delivery, the august House was told yesterday.

Minister of Utilities Dato Sri Dr Stephen Rundi said this was to improve operation efficiency and fulfil the high expectation from consumers.

He said SEB has initiated a pilot project to install 1,600 smart meters at Kampung Gita in Kuching which will kick-off this week.

He said the second part of this project would be at Tabuan Jaya Baru, Tabuan Laru and Jalan Kempas, which will commence from July 2019 onwards with a target of 6,000 smart meters installed by the end of this year.

“The advantages of the project among others include remote meter reading, actual and prompt billing, immediate outage alerts for faster restoration by SEB, and customer’s self-monitoring of electricity consumption.

“The existing SEB Cares mobile application will continue to be improved to enhance the ease of customers’ engagement with Sarawak Energy,” he said in his winding up speech.

Dr Rundi said another online application called eApplication would be introduced in the fourth quarter of 2019 to enable application for electricity supply connection to be done online.

He said the status of application can also be tracked online anytime, without the need to call or go to Sarawak Energy counters.

“In future, all customer service requests can be made online throughout Sarawak without the need to go to the physical counter.