Trainees complete training programme at resort
KOTA KINABALU: ShangriLa Rasa Ria, Kota Kinabalu, Sabah, hosted the graduation ceremony for the 39th batch of Human Resource Development Department (JPSM) trainees on January 15. The event marked the end of a six-month training program that began on July 17, 2023. The collaboration between Shangri-La Rasa Ria and JPSM has been ongoing for 25 years, providing valuable training and career opportunities for young people in the hospitality and tourism industry.
Of the graduating class, 75% were offered positions at the Shangri-La Rasa Ria, while 10 individuals chose to pursue further studies or other opportunities in the industry. Fiona Hagan, the General Manager for Shangri-La Rasa Ria, congratulated the graduates and thanked them and their family members for trusting the resort.
She also expressed her gratitude to the JPSM Sabah team for their continuous support and emphasized that hospitality and tourism is not just a job, but a career with opportunities for growth and travel.
“We are very proud of the achievements of our JPSM trainees, who have shown dedication, resilience and enthusiasm throughout their training. They have learned the skills and values of ShangriLa, and we are delighted to welcome them to our family. We also appreciate the partnership with JPSM, which has been instrumental in developing the talent pool for the hospitality and tourism sector in Sabah,” said Hagan.
The JPSM trainees underwent a comprehensive training program that covered various aspects of hotel operations, such as housekeeping, food and beverage, and recreation. They also received classroom sessions on customer service, communication, and teamwork.
The trainees were mentored by experienced staff members and managers, who provided them with feedback and guidance.