MNOS, MCMC to hold meeting to discuss quality of internet experience — Fahmi

KUALA LUMPUR: Mobile network operators (MNOs) and the Malaysian Communications and Multimedia Commission (MCMC) is expected to hold a meeting to discuss the mandatory standards for the quality of experience, said Communications Minister Fahmi Fadzil.

He said this to ensure that going forward MNOs are more attuned, more sensitive to the needs, requirements and demands of users in providing fast Internet but also better systems.

“I would like to subsequently have an engagement with MCMC when I speak with my counterparts in a lot of Asean countries many are beginning to move away from the idea of mandatory standards for quality of service (MSQOS) but instead looking at mandatory standards for the quality of experience (MSQOE) and we know in this day a lot of people have a lot of thoughts.

“We pay a lot but when we enter the building, there is no 5G.

“So a lot of these challenges we must work together to overcome,” he said in his speech at the Maxis 5G-Advanced Trial Showcase yesterday.

Fahmi said most of the MNOs are still very profitable and at the same time Internet speeds are getting much faster and Internet packages are also being appropriately priced.

Hence, he felt a lot of disgruntlement or grouses or complaints from the public is where they can work on next.

“So I would like to be able to invite all of the MNOs.

“Perhaps we can have this discussion at the pavilion at the Mobile World Congress (MWC) to find a way forward.

“I hope to have that discussion very soon,” he added.

Meanwhile, Fahmi said that for instance, he had spoken with Kuala Lumpur City Hall (DBKL) to look at how MNOs can adopt not only 5G but also 5G advanced, particularly to realise the idea of smart cities.