TM appoints Rafaai as new CTIO effective February 18

KUCHING: Telekom Malaysia Bhd ( TM) has announced the appointment of Datuk Rafaai Samsi who is currently the deputy chief technology and innovation officer ( CTIO) and chief customer experience officer to take on the new role of CTIO with effect from February 18.

This follows the resignation of the telecommunication services provider’s CTIO, Giorgio Migliarina effective February 18.

Commenting on the appointment of the new CTIO, TM Group’s chief executive officer Tan Sri Zamzamzairani Mohd Isa in a statement said, “We would like to congratulate Rafaai on this appointment.

“We believe Rafaai is the natural choice to lead Information Technology and Network Technology ( IT& NT) in this exciting phase.”

Meanwhile. Rafaai holds a Bachelor of Science ( Hons.) in Electronic Engineering from Brighton University, United Kingdom and a Masters in Communications Management from the University of Strathclyde, United Kingdom.

Rafaai started his career in telecommunications with the then Jabatan Telekom Malaysia in 1978.

He was later appointed CEO of TM - NTT Communications Corporation’s joint venture company in July 1997 before returning to TM in July 2001, where he was assigned as general manager of a number of divisions including state business operations, market development and domestic carrier business division.

He was then appointed vice president, marketing and sales for the wholesale segment in October 2006 and subsequently promoted to executive vice president to lead the wholesale line of business on July 1, 2008.

After that, Rafaai was assigned as deputy CTIO to run the day-today operations and turn-around initiatives of the IT& NT division since January 2013.

Subsequently Rafaai was assigned as head of customer experience management and transformation reporting directly to TM Group CEO on July 1, 2014 and at the same time remained as the deputy CTIO.

Besides that, Rafaai is also the chairman of service management council (SMC) responsible for TM’s overall customer service management.