MCMC to penalise telcos that provide poor services – Jailani
KUCHING: Deputy Minister for Communication and Multimedia Datuk Jail a ni J oh ari assures that the government will act against any telecommunication company (telco) that fails to comply with the quality of service standard.
He advised consumers to lodge complaints to the Malaysian Communication Multimedia Commission’s ( MCMC) Consumer Complaints Bureau if they continue to encounter constant disruption in their network service.
“I’m giving assurance that we, through MCMC, will monitor and regulate the performance of Network Service and Application Service providers closely.
“But don’t just complain. You lodge an official report to the bureau so that they can act on it,” he said when asked what the government would do to telcos that fail to improve their network services.
Earlier, he made a visit to Pos Malaysia Berhad’s mail centre here.
Jailani said the quality of service standards was created to ensure that consumers are given satisfactory level of services that meet minimum and acceptable standards, as well as to protect and enhance the rights of consumers in obtaining quality services.
He said a service provider that failed to comply with the quality service standard could be penalised.
“I can’t remember the amount of the penalty, but there is a penalty and we will do that if there is enough evidence of them failing to meet the standard,” he said.
However, he insisted that consumers should feed the bureau with specific information on line interruptions to facilitate them to tell the provider to
I’m giving assurance that we, through MCMC, will monitor and regulate the performance of Network Service and Application Service providers closely.
resolve the problem.
“Consumers also have to understand that the causes of interruptions could be due to bad weather, sometimes insufficient capacity but many users, sometimes one may have three or four handphones, when there is a festival, it will affect the coverage.
“We also have to consider all these possibilities before we can act against any service provider,” he said.
On other matter, Jailani said a total of 70 small cell towers will be built in Sarawak this year.
He said the towers, which worth a total of RM35 million were to improve the telecommunications network in the state.
He said currently the towers, which are about 350m high, are spaced between five and six meters apart.
“So in between these high towers, we will build small cell towers of about between 35 and 40 meters high so that people living around the area can get good network coverage,” he said.
Datuk Jailani Johari, Deputy Minister for Communication and Multimedia