Telecoms user chides telco for poor services
MIRI: A public telecommunications user is unhappy with Telekom Malaysia (TM) for not rectifying the service interruption at Interhill Garden residential area here.
The complainant Yaw Yeo Lee said TM services have been interrupted in the area for a week already since March 14.
Yaw told The Borneo Post that around 7.30am on March 14, a trailer vehicle which was passing the residential area had accidently caught the hanging wire cables which brought down some of the public utility poles. thus cutting off services to the area.
He had lodged a report on the incident by contacting TM Customer Service Centre at 100 in Peninsular Malaysia.
After making the first report, he assumed that the service provider would rectify the problem promptly but he was wrong.
Then, he forwarded the same problem to the nearby TM office in the city and the feedback from the local office had really turned him off.
He said the local office told him that any complaints regarding the service interruption has to be referred to the headquarters in Peninsular Malaysia by contacting the customer service centre.
He did call the service centre many times to follow up on their effort to repair telecommunication services for affected consumers in the area.
The latest reply that he received from TM was the commitment to resume the services at the affected area by March 23.
He said he respected the procedure that had been lined out by the service provider in dealing with its services.
However, he personally felt there is a need for them to cut down red tape in addressing customers’ complaints towards providing more efficient services.