SISPAA not just a complaints centre
KUALA LUMPUR: The Public Complaints Management System ( SISPAA) is not just a platform for complaints but also a one- stop centre to monitor and analyse complaints, as well as solve problems.
Public Complaints Bureau director- general Datuk Harjeet Singh said since the SISPAA was set up in 2014, as many as 125 government agencies had begun using the system, with resolved public complaints at 98 per cent last year.
The system also allowed frequent complaints like nonfunctioning traffic lights and damaged roads to be resolved with the cooperation of various agencies, he said.
He added information (from the complaints) received was used as data and if it was cross- agency, involving more than one agency, it would be passed on to the relevant organisations.
Harjeet was speaking to reporters after attending the launch of the Public Complaints Management Seminar 2017 by Minister in the Prime Minister’s Department Datuk Paul Low Seng Kuan.
In his speech, Low said SISPAA aimed at becoming the main complaints system in the nation by 2020. “SISPAA was set up so that public complaints could be handled online, and there are 4,422 government officials who are registered as complaint coordinators,” he said.
At the event, Low also launched the ‘Rakyat Responz’ application which is specially for Apple users who can use it as a platform to send complaints and suggestions to the relevant parties, namely government agencies and local authorities.
The seminar saw nine local authorities given certificates of appreciation for using SISPAA and the Integrated Public Complaints Management System (iSPAAA). — Bernama