Thermomix in hot water in Australia over faulty food processor

SYDNEY: Australia’s consumer watchdog has filed a lawsuit against Thermomix-maker Vorwerk Electorwerk’s local distributor, alleging it failed to report injuries caused by a faulty product.

Thermomix in Australia, a Vorwerk distribtor, was slow to disclose problems in 2014 with lid seals for the kitchen appliance, despite at least 14 customers suffering serious burns when lids failed and scalding hot liquid spilled on users, the Australian Competition and Consumer Commission (ACCC) said in a statement on Friday.

The Thermomix, a kitchen gadget which chops and cooks food, is made by unlisted German home appliances maker Vorwerk Elektrowerke. It has been the flagship product of the family-owned Vorwerk since the 1970s when it was launched to turn out Frenchstyle thickened soups.

Sold by sales agents at tupperware-style parties, the product costing A$2,000 has earned a cult following and company says sales have “steadily grown” through the 2000s to comprise nearly half the company’s earnings.

“The law requires that suppliers must act to notify the ACCC as soon as they become aware of any person who has suffered a serious injury associated with the goods they have supplied,” the watchdog’s acting chairwoman, Delia Rickard, said in the statement.

After the injuries, the company issued a recall of the TM31 model in 2014 because of the lid problems.

Thermomix in Australia Pty Ltd did not immediately respond to a request for comment. — Reuters